Sr. Quality Assurance Specialist KYC Fraud

Sr. Quality Assurance Specialist KYC Fraud Job Locations: MX-MEX-Mexico City ID: 2025-17842 Category: Finance Employee Class: Regular Company Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia‑Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. For more information, please visit: www.didiglobal.com/news Team Overview We are looking for a responsible Sr Quality assurance specialist in the KYC process. The position is complex. This person has to identify opportunity areas, solve problems, propose improvements and communicate with the operation area. The ideal candidate will be a competent person who knows how to inspect quality and give feedback to the process. He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results. The objective will be to ensure that quality monitoring are carried out in a productive manner to ensure the correct KYC process. Role Responsibilities Monitoring the KYC and Fraud Transactions process, offering feedback and advice. Maintain record of hours worked and personnel records. Propose improvements to the process. Ensure compliance with company and legal policies and procedures and report any deviation. Good communication skills. Make metrics and presentations. Role Qualifications 1+ years experience in KYC process and 1+ years experience in Fraud Transactions process. Bachelor degree, or truncated career. Critical thinking. Work as key contact with other areas. Communication skills. Teamwork. Attention to detail. Experience in financial products. Knowledge in Office, Google Sheets, Excel. English basic to intermediate. EEO Statement We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. We believe in Win‑win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all. We are committed to building inclusive and diverse teams. At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of. I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on this website. #J-18808-Ljbffr