Technical Support Engineer

hace 19 horas


Mexico City Fortinet A tiempo completo

Technical Support Engineer, Tier 2 and Partner Support - Mexico Location: Mexico City Metropolitan Area Responsibilities Collection, analysis, and change recommendations of configuration information Collection and analysis of customer network information Collection and initial analysis of packet trace information Qualifications / Experience Experience in a technical support role in a networking/security company or equivalent education Strong understanding of TCP/IP, routing protocols, L2/L3 switches Desirable experience with security products such as firewalls, IPSec, IDS/IPS, Anti‑Spam, virus scanning Strong troubleshooting and problem‑solving skills Working knowledge of Windows, UNIX, or Linux Previous call‑center experience, preferably supporting data networking and/or security products is desirable Strong English and Spanish skills both written and verbal; ability to speak Portuguese is a plus and you should be able to learn Portuguese within one year Adaptable and flexible, operating in a fast‑paced, dynamic environment Certification on security from SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus Travel occasionally for short periods of time to give or receive training and special engagements Consultation of technical documentation, bulletins, and release notes for known problems Reproduction of customer environments on lab equipment Follow‑up on technical cases including proper escalation and management of the case until closure Manage customer communication and expectations until the closure of each case Submit KB articles monthly to contribute to internal and external databases Other Job Requirements Bachelor / Engineering degree in Computer Science, Electronics or Telecommunications granted by a university recognized by the local Education System and/or Education Authority. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Computer and Network Security Referrals increase your chances of interviewing at Fortinet by 2x. #J-18808-Ljbffr



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