Technical Support Engineer
hace 5 horas
Technical Support Engineer, Tier 2 and Partner Support - Mexico Location: Mexico City Metropolitan Area Responsibilities Collection, analysis, and change recommendations of configuration information Collection and analysis of customer network information Collection and initial analysis of packet trace information Qualifications / Experience Experience in a technical support role in a networking/security company or equivalent education Strong understanding of TCP/IP, routing protocols, L2/L3 switches Desirable experience with security products such as firewalls, IPSec, IDS/IPS, Anti‑Spam, virus scanning Strong troubleshooting and problem‑solving skills Working knowledge of Windows, UNIX, or Linux Previous call‑center experience, preferably supporting data networking and/or security products is desirable Strong English and Spanish skills both written and verbal; ability to speak Portuguese is a plus and you should be able to learn Portuguese within one year Adaptable and flexible, operating in a fast‑paced, dynamic environment Certification on security from SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus Travel occasionally for short periods of time to give or receive training and special engagements Consultation of technical documentation, bulletins, and release notes for known problems Reproduction of customer environments on lab equipment Follow‑up on technical cases including proper escalation and management of the case until closure Manage customer communication and expectations until the closure of each case Submit KB articles monthly to contribute to internal and external databases Other Job Requirements Bachelor / Engineering degree in Computer Science, Electronics or Telecommunications granted by a university recognized by the local Education System and/or Education Authority. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Computer and Network Security Referrals increase your chances of interviewing at Fortinet by 2x. #J-18808-Ljbffr
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Technical Support Engineer
hace 3 semanas
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
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Technical Support Engineer
hace 3 semanas
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
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Technical Support Engineer
hace 3 semanas
Mexico City TK Recruitment A tiempo completoOverviewMy client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.RoleYou will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...
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Technical Support Engineer
hace 5 horas
Mexico City Harry James Group A tiempo completoThe Harry James Group is working in partnership with a sustainable energy company, looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high...
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Technical Support Engineer
hace 3 semanas
Mexico City General Staffing A tiempo completoTier II Technical Support Engineer (Remote) Industry: 24/7 Global Technical Operations – Networking & Storage Support | Technology company based in California, USA Salary: $1,800–$2,300 USD per month, depending on shift, experience, and technical proficiency Work Hours (PST): All three shifts available (24/7 possible rotation to be confirmed) Language...
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Technical Support Engineer
hace 3 semanas
Mexico City General Staffing A tiempo completoTier II Technical Support Engineer (Remote) Industry: 24/7 Global Technical Operations – Networking & Storage Support | Technology company based in California, USA Salary: $1,800–$2,300 USD per month, depending on shift, experience, and technical proficiency Work Hours (PST): All three shifts available (24/7 possible rotation to be confirmed) Language...
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Technical Support Engineer
hace 5 días
Mexico City The Global Talent Co. A tiempo completoTechnical Support Engineer Full-time | Remote | LATAM | 4:00 pm - Mid night PST About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded technology professionals. About the...
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Technical Support Engineer II –
hace 5 horas
Mexico City Everscale Group A tiempo completoOverview The Technical Support Engineer II serves as the primary technical contact for platform users, playing a key role in shaping the customer experience. This role involves managing support tickets from initial intake to full resolution, troubleshooting issues, and guiding users through product functionality to ensure effective use of our enterprise...
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Solutions Engineer
hace 3 semanas
Mexico City KONE A tiempo completoA leading global technology company in Mexico seeks a Technical Sales Support Engineer to ensure customer solutions are sound and compliant. Collaborate with various teams to accurately estimate costs, oversee project proposals, and ensure compliance with all regulations. Ideal candidates should have a Bachelor's degree in Engineering, strong technical...
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Technical Support Engineer | Customer-Focused Troubleshooter
hace 3 semanas
Mexico City Singular A tiempo completoA tech company in Mexico is seeking a Technical Support Engineer to handle customer and partner support. The ideal candidate has 4+ years in customer service, is fluent in English and Spanish, and possesses strong analytical skills. Responsibilities include technical troubleshooting, collaborating with product teams, and mentoring staff. This role offers a...
