Learning Experience Manager
hace 3 días
Learning Experience Manager The Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world‑class training for all of our teammates and future leaders. Responsibilities Maintain Training Schedule for Tijuana Sites to ensure transparency with other departments (daily) Update all spreadsheets for rosters for the Tijuana Team as employees are added or deleted (daily) Create seats for new training staff, including updated job descriptions, duties, and pay ranges Interview for new training staff, including questions regarding skill set and culture Onboard training staff with a complete overview of TaskUs culture and job expectations Set job expectations with training staff, covering all policies and procedures Grade training staff on training skill sets based on KPIs Develop training staff and leadership through continued education and certifications Observe training staff during training classes to maintain excellence in performance Provide positive and constructive feedback, coaching, and mentoring trainers for improvements and praise Provide KPIs and standards for each quarter for training staff to set goals Provide tools and resources to assist in excellent training material creation Document information on each training staff member, maintaining electronic records Receive and analyze training evaluation forms for each class, looking for trends and patterns to improve the department Create and maintain training methodologies for the training department, finding innovative ways to enhance the training experience Develop training courses to further educate current employees for potential higher positions Maintain strong communication with Recruiting and Operations to co‑create a strong cycle from pipeline to production Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system Define and allocate financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures in occupational health and safety Qualifications Five years of training experience Two years of BPO management experience Two years of BPO experience Strong written and verbal communication skills Strong coaching and mentoring skills Strong will to learn and adapt to quick change Proficient in Microsoft Office and Google Suite applications Strong, confident, and effective verbal and written communication skills are required Strong interpersonal, conflict management, and mentoring skills Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours High energy, enthusiastic, motivational training style Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills are required Equal Opportunity In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. https://www.taskus.com/careers/ #J-18808-Ljbffr
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Learning Experience Manager
hace 4 semanas
Tijuana, México TaskUs A tiempo completoThink of this position as the “Training Master” that works in tandem with Operations.As a Learning Experience Manager, you will manage the initiation, development, and implementation of the TaskUs training department’s site-wide initiatives and drive campaign specific training programs for Team Leaders and Teammates.Create and maintain any necessary...
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Learning Experience Manager
hace 4 semanas
Tijuana, México TaskUS A tiempo completoThink of this position as the "Training Master" that works in tandem with Operations.As a Learning Experience Manager, you will manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives and drive campaign specific training programs for Team Leaders and Teammates.Create and maintain any necessary...
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Learning Experience Manager
hace 2 horas
Tijuana, México TaskUs A tiempo completoThink of this position as the “Training Master” that works in tandem with Operations. As a Learning Experience Manager, you will manage the initiation, development, and implementation of the TaskUs training department’s site-wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. Create and maintain any...
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Learning Experience Manager
hace 4 días
Tijuana, México TaskUs A tiempo completoLearning Experience Manager The Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world‑class training for all of our teammates...
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Learning Experience Architect
hace 5 días
Tijuana, México TaskUs A tiempo completoA leading digital services provider is seeking a Learning Experience Manager in Tijuana to coordinate training programs and maintain a high standard of training delivery. Responsibilities include developing training schedules, onboarding new staff, and providing feedback to enhance team performance. The ideal candidate will have significant experience in...
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Learning Experience Architect
hace 4 días
Tijuana, México TaskUs A tiempo completoA leading digital services provider is seeking a Learning Experience Manager in Tijuana to coordinate training programs and maintain a high standard of training delivery. Responsibilities include developing training schedules, onboarding new staff, and providing feedback to enhance team performance. The ideal candidate will have significant experience in...
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Learning Experience Manager
hace 4 días
Tijuana, México TaskUs A tiempo completo.Learning Experience Manager page is loaded## Learning Experience Managerlocations: Tijuana, Mexicotime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 30, 2026 (14 days left to apply)job requisition id: R\_2601\_837****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to...
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Learning Experience Leader
hace 2 semanas
Tijuana, México TaskUS A tiempo completoWhat does a Learning Experience Leader really do?Think of yourself as the someone who will create and maintain a positive and professional learning environment in the organization.Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product specific...
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Learning Experience Leader
hace 2 semanas
Tijuana, México TaskUs A tiempo completoWhat does a Learning Experience Leader really do?Think of yourself as the someone who will create and maintain a positive and professional learning environment in the organization.Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product specific...
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Learning Experience Leader
hace 2 días
Tijuana, México TaskUs A tiempo completoWhat does a Learning Experience Leader really do? Think of yourself as the someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product specific...
