Sr. Principal Technical Account Manager
hace 1 semana
Locations: Mexico City, Mexico. Time type: Full time. Posted on: Posted Today. Job requisition id: JR******. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Sr. Principal Technical Account Manager ensures customer success by providing advanced technical expertise, managing complex accounts, and fostering strong relationships at all levels. The role emphasizes platform adoption, proactive problem-solving, and cross-functional collaboration to deliver excellent customer experiences. Key Responsibilities Serve as a trusted technical advisor on Genesys platform architecture, usability, and best practices. Collaborate with Customer Care and DevOps to resolve issues and align with customer priorities. Build and maintain relationships across technical, business, and executive levels. Support Customer Success teams with technical knowledge to achieve common goals. Lead operational reviews, manage risks, and communicate solution updates proactively. Advocate for customers in roadmap discussions and feature prioritization. Monitor trends, provide proactive recommendations, and create training materials. Manage at-risk situations with cross-functional plans for resolution and improvement. Translate business needs into technical use cases and define best practices for service delivery. Qualifications Education: BA #J-18808-Ljbffr
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Sr. Principal Technical Account Manager
hace 1 semana
Xico, México Genesys A tiempo completoLocations: Mexico City, Mexico. Time type: Full time. Posted on: Posted Today. Job requisition id: JR******. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Senior Principal Tech Account Manager
hace 1 semana
Xico, México Genesys A tiempo completoA leading technology company is looking for a Sr. Principal Technical Account Manager in Mexico City. The role focuses on ensuring customer success through advanced technical expertise, managing complex accounts, and fostering relationships at various levels. The ideal candidate will advocate for customers in roadmap discussions, collaborate with teams to...
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Senior Principal Tech Account Manager
hace 1 semana
Xico, México Genesys A tiempo completoA leading technology company is looking for a Sr. Principal Technical Account Manager in Mexico City. The role focuses on ensuring customer success through advanced technical expertise, managing complex accounts, and fostering relationships at various levels. The ideal candidate will advocate for customers in roadmap discussions, collaborate with teams to...
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Technical Account Manager
hace 2 semanas
Xico, México Medium A tiempo completoAbout DEUNADEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue.Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout...
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Technical Account Manager
hace 2 semanas
Xico, México Medium A tiempo completoAbout DEUNADEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue.Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout...
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Remote Technical Account Manager — Payments Platform
hace 2 semanas
Xico, México Medium A tiempo completoA fintech startup is looking for a Technical Account Manager to support merchants post-launch. You will monitor technical health, handle incidents, and aid merchants with their technical needs. Ideal candidates have 3+ years in account management or support, strong technical skills in payment ecosystems, and are fluent in Spanish and English. The role offers...
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Technical Account Manager
hace 3 semanas
Xico, México Okta A tiempo completoGet to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and...
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Technical Account Manager
hace 2 semanas
Xico, México Okta A tiempo completoGet to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and...
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Sr Account Manager
hace 3 semanas
Xico, México Blue Yonder A tiempo completoCreate and define sales opportunities through key stakeholder engagement and needs identificationProspect & Qualify : Conducts research to gain a deep understanding of the evolving industry landscape and customer strategies, to identify and qualify opportunities in current accounts; prioritizes opportunities across accounts based on total potential, likely...
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Sr Account Manager
hace 3 semanas
Xico, México Blue Yonder A tiempo completoCreate and define sales opportunities through key stakeholder engagement and needs identificationProspect & Qualify : Conducts research to gain a deep understanding of the evolving industry landscape and customer strategies, to identify and qualify opportunities in current accounts; prioritizes opportunities across accounts based on total potential, likely...
