Client Services Specialist

Join a Team That Owns It and Gets Stuff Done At GC Realty & Development, client service isn't about putting out fires—it’s about preventing them, communicating clearly, and delivering the right solution the first time. We're not looking for someone who avoids tough conversations or waits to be told what to do. We're looking for a Client Services Specialist who takes ownership, moves fast, and knows how to balance urgency with professionalism. If you thrive in a fast‑paced environment, enjoy solving problems, and take pride in delivering a high‑quality client experience every single day—this role may be for you. Role Overview As a Client Services Specialist, you are the primary point of contact for property owners. You’ll manage client communication, coordinate with internal teams, review financials, obtain approvals, and ensure owners feel informed, confident, and cared for. This role requires strong judgment, emotional intelligence, and the ability to stay calm and decisive—even when things get complicated. This Role Is a Strong Fit If You Take full ownership of your work and follow through without reminders Communicate clearly, confidently, and professionally—especially in difficult situations Stay calm under pressure and prioritize effectively when everything feels urgent Enjoy problem‑solving and delivering solutions, not just passing messages Believe responsiveness and accountability are non‑negotiable Can balance empathy with firmness when setting expectations Key Responsibilities Client Communication & Experience Serve as the primary point of contact for assigned property owners Respond to client emails, calls, and texts within 2 hours Deliver the GC Realty Experience™ by being proactive, responsive, and solution‑oriented Conduct quarterly check‑in calls and strive for first‑call resolution Proactive Client Management Execute proactive monthly communication across 14 key client touchpoints (inspections, delinquency, vacancies, etc.) Keep clients informed of issues, next steps, and outcomes before they have to ask Coordinate closely with leasing, maintenance, and finance teams to ensure alignment Financial & Operational Support Review property financials and explain ROI, concessions, and statement corrections clearly to clients Handle client concessions up to $250 when appropriate Obtain owner approvals for work orders, turnovers, and capital items Support client collections with professionalism and transparency Resident & Vacancy Coordination Participate in renewal and resident negotiations when needed Maintain weekly communication with leasing on vacant units Coordinate strategy calls when units sit vacant without applications Required Qualifications At least 2 years of direct, client‑facing experience in residential property management (SFH or multifamily) Strong verbal and written English communication skills Ability to manage multiple priorities without dropping the ball Comfort handling difficult conversations with professionalism and empathy Strong problem‑solving and decision‑making skills Tech‑savvy and comfortable working in property management systems Preferred Qualifications 3+ years in client‑facing property management Working knowledge of leasing, maintenance, and financial workflows Experience reviewing property financials and advising clients Familiarity with property management software (AppFolio preferred) Proven ability to improve processes or client communication systems Compensation & Work Environment Compensation: Starting at $10 per hour Remote Role: Work from home with a reliable, distraction‑free setup Fast‑Paced, Supportive Team: High accountability, strong systems, and clear expectations Growth‑Oriented Culture: We value learning, feedback, and continuous improvement About GC Realty & Development GC Realty & Development is Chicago’s premier property management team, specializing in single‑family homes and small multifamily properties. For over 20 years, we’ve delivered a responsive, systems‑driven approach that gives investors peace of mind and their time back—powered by strong processes, clear communication, and people who truly Own It. Ready to Apply? If you’re responsive, accountable, and motivated by delivering excellent client experiences—not just checking boxes—we want to hear from you. Apply today and show us how you deliver Better Results. #J-18808-Ljbffr