Customer Experience Specialist
hace 4 semanas
Technical Customer Service Representative Cellphone IndustryJob SummaryThe Technical Customer Service Representative provides front-line support to customers using mobile phones and related services. This role focuses on troubleshooting technical issues, explaining products and services, and ensuring a positive customer experience through accurate and friendly assistance.Key ResponsibilitiesAssist customers with technical issues related to mobile phones, including device setup, connectivity, software updates, and basic troubleshootingDiagnose and resolve problems involving calls, text messages, mobile data, apps, and operating systems (Android/iOS)Guide customers through phone features, settings, and usage instructionsHandle inquiries about mobile plans, device compatibility, warranties, and accessoriesEscalate complex technical issues to higher-level support when necessaryDocument customer interactions, issues, and resolutions accurately in the systemMaintain up-to-date knowledge of new devices, operating systems, and mobile technologyDeliver professional, friendly, and efficient customer service via phone, chat, email, or in-person supportRequired Skills and QualificationsBasic to intermediate knowledge of smartphones, mobile networks, and operating systemsStrong problem-solving and analytical skillsExcellent verbal and written communication skillsAbility to explain technical information in a simple, customer-friendly wayPatience and professionalism when handling customer concernsBasic computer skills and experience using customer service or ticketing systemsPreferred QualificationsPrevious experience in customer service or technical supportFamiliarity with Android and iOS devicesExperience in the telecommunications or electronics industryAbility to work flexible hours, including weekends or shifts (if applicable)
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Customer Experience Specialist
hace 12 horas
Mexico City JATO Dynamics A tiempo completoAbout us JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Find out more about what we do here: JATO Our vision is...
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Customer Experience Specialist
hace 19 horas
Mexico City JATO Dynamics A tiempo completoAbout us JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Find out more about what we do here: JATO Our vision is...
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SaaS Customer Experience Specialist
hace 20 horas
Mexico City JATO Dynamics A tiempo completoA leading automotive market intelligence firm is seeking a Customer Experience Specialist in Mexico City. This full-time role focuses on providing expert technical support for SaaS products while ensuring excellent customer experiences. The ideal candidate will have 2-5 years in a customer-facing technical support role, fluency in English and Spanish, and...
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Customer Experience Specialist
hace 2 semanas
Mexico City JATO Dynamics Ltd A tiempo completoAbout us: JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Find out more about what we do here: JATO Our vision....
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Customer Experience Specialist
hace 19 horas
Mexico City JATO Dynamics Ltd A tiempo completoAbout us: JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Find out more about what we do here: JATO Our vision....
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Customer Experience Program Specialist
hace 2 semanas
Mexico City Uber A tiempo completoAbout The Role The Community Operations organization at Uber is responsible for delivering world‑class customer support to riders, drivers, eaters, and couriers. The Customer Experience Program Specialist will be responsible for enhancing our Rider's experience and support strategy for the Mobility business. They will analyze, create, recommend, and...
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Customer Experience Specialist
hace 2 días
Mexico City Nuxiba LATAM A tiempo completoEn Nuxiba, empresa líder en soluciones de software y telecomunicaciones, estamos buscando a un Customer Experience Specialist apasionado por mejorar la experiencia del cliente, analizar datos y proponer acciones que impulsen la satisfacción y lealtad de nuestros usuarios.Si te motiva trabajar con clientes, eres a...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Experience Specialist
hace 2 semanas
Mexico City Hireframe A tiempo completoWe’re seeking a Customer Experience Associate based in Latin America to support our U.S. customer base. You’ll handle account access issues, payment setup, and other day-to-day support requests while ensuring every interaction is clear, friendly, and aligned with our brand voice. This role will be working from home permanently and during U.S. CST...
