Customer Experience Specialist
hace 4 días
Technical Customer Service Representative Cellphone IndustryJob SummaryThe Technical Customer Service Representative provides front-line support to customers using mobile phones and related services. This role focuses on troubleshooting technical issues, explaining products and services, and ensuring a positive customer experience through accurate and friendly assistance.Key ResponsibilitiesAssist customers with technical issues related to mobile phones, including device setup, connectivity, software updates, and basic troubleshootingDiagnose and resolve problems involving calls, text messages, mobile data, apps, and operating systems (Android/iOS)Guide customers through phone features, settings, and usage instructionsHandle inquiries about mobile plans, device compatibility, warranties, and accessoriesEscalate complex technical issues to higher-level support when necessaryDocument customer interactions, issues, and resolutions accurately in the systemMaintain up-to-date knowledge of new devices, operating systems, and mobile technologyDeliver professional, friendly, and efficient customer service via phone, chat, email, or in-person supportRequired Skills and QualificationsBasic to intermediate knowledge of smartphones, mobile networks, and operating systemsStrong problem-solving and analytical skillsExcellent verbal and written communication skillsAbility to explain technical information in a simple, customer-friendly wayPatience and professionalism when handling customer concernsBasic computer skills and experience using customer service or ticketing systemsPreferred QualificationsPrevious experience in customer service or technical supportFamiliarity with Android and iOS devicesExperience in the telecommunications or electronics industryAbility to work flexible hours, including weekends or shifts (if applicable)
-
Finance Support Specialist
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completowe are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform.We work with payment brands, processors, processing systems, and leading companies across multiple industries, delivering strategic...
-
Customer Success Specialist
hace 3 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
-
Customer Success Specialist
hace 3 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
-
Customer Success Specialist
hace 3 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
-
Customer Success Specialist
hace 13 horas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
-
Customer Success Specialist
hace 10 horas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
-
Customer Service Specialist
hace 3 días
Mexico City Terra Energy A tiempo completoThe Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote...
-
Principal Customer Experience Specialist
hace 20 horas
City, México Aspen Technology A tiempo completoThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
-
Mexico Performance
hace 3 semanas
Mexico City SiteMinder A tiempo completoA leading hotel commerce platform provider is seeking a Customer Success Specialist in Mexico City. In this hybrid role, you will be responsible for advising customers, helping them achieve their goals, and maximizing revenue. The ideal candidate should have a passion for customer success, excellent communication skills, and experience in fast-paced...
-
Process Consultant
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoAbout Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...
