Customer Support

Customer Support & Purchases Job Summary Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of $27.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle, connecting customers to the right technology at the right place, time, and price. Arrow offers extraordinary value to customers and suppliers, the best technology companies in the world, and connects them through the company’s industry‑leading services. The Customer Support & Purchases role is based in Guadalajara and blends customer support and procurement functions. The individual will manage customer inquiries, resolve issues, maintain strong relationships, and concurrently handle supplier negotiations, purchase orders, and inventory management. Responsibilities Customer Interaction: Respond to customer inquiries via email, phone, or chat, providing timely and accurate information about products, services, and order statuses. Issue Resolution: Address and resolve customer complaints or concerns, ensuring satisfaction and maintaining loyalty. Order Management: Process customer orders, track shipments, and provide updates on delivery timelines. Documentation: Maintain detailed records of customer interactions and transactions in the CRM system. Collaboration: Work closely with internal teams (sales, logistics, and technical support) to ensure customer needs are met efficiently. Supplier Relations: Build and maintain strong relationships with Arrow’s suppliers, negotiating terms and pricing to optimize procurement. Purchase Orders: Create, review, and manage purchase orders, ensuring accuracy and compliance with company policies. Inventory Management: Monitor stock levels and coordinate with suppliers to replenish inventory as needed. Market Analysis: Stay updated on market trends, supplier performance, and pricing fluctuations to make informed purchasing decisions. Reporting: Generate reports on procurement activities, supplier performance, and cost savings for management review. Qualifications Typically requires a 4-year degree. 3-5 years of experience in electronic and/or manufacturing industry. Proven experience with ERP systems such as Oracle and/or SAP. Intermediate‑advanced knowledge of Microsoft Excel. Ability to communicate fluently in English. This role with communicate with c‑level executives. Attention to detail, solutions oriented, sense of urgency. Work Arrangement Hybrid: 3 days in office / 2 days work from home. Benefits 30 days of Christmas bonus. 40% vacation premium. 12 vacation days plus 2 floating days + sick days + birthday + holidays. Vision and Dental Assistance. Life Insurance. Healthcare Insurance. 10% Food/Pantry Vouchers. Restaurant Vouchers. 13% Savings Fund. Access to Arrow’s Employee Discount Program. On‑site Gym and Lockers, Free for Use to All Employees Growth Opportunities, and more Compensation & Location Annual Hiring Range/Monthly Salary: $22,208.33 – $31,781.75 MXN. Location: MX‑JAL‑Tlaquepaque, Mexico (HPE Guad office). Job Type: Full time. Category: Business Support. Seniority Level: Mid‑Senior level. #J-18808-Ljbffr