Ground Operations Supervisor
hace 3 semanas
Company Overview CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us? Key Responsibilities Ensure your team effectively executes operational and administrative processes of ground services. Maintain up-to-date Standard Operating Procedures (SOPs) for station accounts. Actively participate in the implementation of new projects, defining operational resources and ensuring the accuracy of SOP information to maintain excellent customer service. Review operational reports to ensure accurate billing of services within the operational month. Manage the administration of reports to prevent budget impacts. Coordinate improvement plans with transport suppliers to ensure compliance with service indicators. Lead client meetings to review indicators and ensure follow-up on improvement actions. Oversee accurate data entry for each service provided. Supervise the creation of physical files for each shipment and ensure proper management of logistics. Know the Profit and Loss (P&L) for the department and ensure timely billing to meet targets. Ensure your team completes the required training hours as part of the annual programme. Contribute to and facilitate the development of each team member. Perform any additional activities as assigned. Relationship Management You will collaborate with all internal and external areas involved in ground logistics processes, ensuring cooperative relations promoting operational efficiency. Qualifications and Skills Required Bachelor's degree in International Relations, Administration, Logistics or a related field. 3-5 years of experience in a similar role. Advanced proficiency in English. Knowledge of ground transport processes, including operational and administration aspects. Strong leadership skills coupled with a high sense of urgency. Ability to foster internal and external customer satisfaction. This is an opportunity that allows you to play a critical role in the operational success of CEVA FM Mexico and support the growth and development of the company while fostering your career advancement in a dynamic environment. As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviours and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. #J-18808-Ljbffr
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