Customer Enablement Management

hace 2 días

Tlaquepaque, México Hewlett Packard A tiempo completo

OverviewAs a Junior Customer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to cross-functional teams, and developing valuable, transferable skills within the SaaS industry.What You’ll DoRespond to and resolve customer inquiries of varying complexity within established SLAs.Deliver a positive, customer-centric approach to issue resolution.Manage and document customer cases, updates, and tasks in our ticketing system.Review and process customer forms and documentation.Serve as a Subject Matter Expert (SME) for designated products and support processes.Collaborate with Product, Customer Success, Account Management, and other internal teams.Bring ideas to the table to improve processes and enhance the customer experience.ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer\'s needsData entry in various platformsQualificationsAt least 1 year of relevant work experienceExcellent phone etiquette and verbal, written, and interpersonal skillsAbility to multitask, organize, and prioritize workJob DetailsJob Title: Customer Support RepresentativeJob Location: Guadalajara, MexicoAdditional InformationMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Join UsWhy join? We are a large IT Services company. We promote an inclusive culture with opportunities for growth.In this role you will have the opportunity to learn and transform your career. #J-18808-Ljbffr

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