Customer Enablement Manager

hace 1 semana

Tlaquepaque, México HP A tiempo completo

Join to apply for the Customer Enablement Manager (CEM) role at HP. Job Summary This role is responsible for providing operational support to accounts and partners while offering process consulting expertise to internal teams. It analyzes market trends and financials to generate insights and advocate for customer expectations, and contributes to process improvement efforts to enhance customer satisfaction and operational efficiency. Responsibilities Contributes to the operational business relationship management of mid‑sized to large accounts, addressing inquiries and resolving operational issues to ensure a positive customer experience. Offers basic process consulting expertise to project and account teams, assisting in the development of customer solutions and the efficient execution of operational processes. Understands and analyzes account financials under the guidance of senior team members, monitoring budgetary aspects of customer accounts and assisting with financial reporting. Conducts research, analyzes data, and shares findings with internal teams to improve processes and operational efficiency. Collects, analyzes, and interprets data related to customer accounts, operational processes, and key performance indicators (KPIs). Collaborates with internal teams such as sales, marketing, and product development to ensure a coordinated approach to serving customers and addressing their needs. Provides feedback on operational processes and capabilities while advocating for customer or partner expectations to contribute to process improvement efforts. Gathers and analyzes customer feedback, generates insights, and contributes to action plans for improving customer satisfaction. Maintains records, documentation, and reports related to customer interactions, operational processes, and project progress. Participates in training to enhance skills and stay updated with the latest technological advancements and market trends. Education & Experience – Recommended Four‑year or graduate degree in sales, marketing, business administration, or any other related discipline, or commensurate work experience or demonstrated competence. Typically 2–4 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field, or an advanced degree with little or no work experience. Preferred Certifications Certified Sales Operations Professional (CSOP) Cross‑Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact & Scope Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity Responds to routine issues within established guidelines. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Seniority Level Entry level Employment Type Full-time Job Function Management and Manufacturing Industries Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting #J-18808-Ljbffr

  • North America Customer Success Enablement Manager

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus,...

  • Customer Enablement Lead — Ops, Insights

    hace 1 semana

    Tlaquepaque, México HP A tiempo completo

    A leading technology company is seeking a Customer Enablement Manager in Tlaquepaque, Jalisco. The role involves providing operational support, analyzing market trends, and contributing to customer satisfaction. Ideal candidates have a four-year degree and 2-4 years of experience in account management or business development. This position offers...

  • Customer Enablement Manager

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary**- This role is responsible for providing operational support to accounts and partners while offering process consulting expertise to the internal teams. The role analyzes market trends and financials to generate insights and advocate for customer expectations. The role contributes to process improvement efforts to enhance customer satisfaction...

  • Customer Enablement Management

    hace 2 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    OverviewAs a Junior Customer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to...

  • Customer Enablement Management

    hace 2 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    OverviewAs a Junior Customer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to...

  • Customer Enablement Management

    hace 7 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Manages the operational business relationship of mid-size to large accounts; serves on the account team. - Conducts and reviews highly complex operational analysis. - Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the...

  • Junior Customer Enablement Specialist

    hace 2 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    A large IT services company in Guadalajara seeks a Junior Customer Support Representative. The role involves troubleshooting user issues through various communication channels and managing customer cases in a collaborative team environment. The ideal candidate will have at least 1 year of experience, excellent communication skills, and the ability to handle...

  • Customer Success Manager

    hace 2 días

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Success Manager Arrow Electronics is looking for a Customer Success Manager to join our team in Guadalajara! This position will be part of our Digital business, where a strategic mindset and interaction with team members across the globe is essential; with a special focus on delivering the best service experience to our...

  • Customer Success Manager

    hace 4 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**:Customer Success ManagerArrow Electronics is looking for a Customer Success Manager to join our team in Guadalajara! This position will be part of our Digital business, where a strategic mindset and interaction with team members across the globe is essential; with a special focus on delivering the best service experience to our customers.**What...

  • Customer Success Manager

    hace 6 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is responsible for providing thought leadership in technical innovation, collaborating with cross-functional teams to identify revenue and productivity opportunities. The role also involves designing experiments for deep understanding of complex process, participating in software and systems project planning, and implementing new processes and...