Guest Service Coordinator
hace 22 horas
POSITION SUMMARY Provide professional telephone assistance, manage service requests through work orders, coordinate operational staff using internal systems, and ensure timely follow-up on guest complaints and needs, guaranteeing a quality and satisfying experience. ESSENTIAL FUNCTIONS Answer calls courteously, clearly, and with a warm tone. Follow up on guest requests. Manage work orders. Record requests in PMS / Asgard. Assign work orders. Coordinate with departments such as Housekeeping, Engineering, Security, and Front Desk. Be accessible and cooperative with colleagues from other departments to maintain positive relationships. Follow up on orders that cannot be completed the same day and coordinate with the area leader responsible. Assign and coordinate staff. Ensure staff is “on/off shift” in PMS / Asgard. Contact staff if an order is not visible on the mobile device within the established time. Make follow-up calls within 10 minutes after completing an order. Handle special cases such as Lost and Found, amenity deliveries, inspections in PMS / Asgard for check-ins and check-outs. Receive, document, and promptly follow up on guest complaints. Coordinate with involved departments to resolve situations effectively. Prioritize guest satisfaction and ensure clear and respectful communication. Generate reports to inform leaders about recurring complaints or critical situations. POSITION SPECIFICATIONS Education: Bachelor’s degree or higher. Technical Competencies: Initiative, highly organized, people oriented. Experience: 2 years in a similar position. Additional Languages: Advanced English. Other: Ability to work under pressure, excellent service attitude, good presentation, availability for rotating shifts, proactive, reliable, honest, dynamic, multitasking. Managerial Responsibilities: Supervise/coordinate the work of different departments such as Housekeeping, Front Desk, Bell Boys, Food and Beverage (amenities and packages). Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. #J-18808-Ljbffr
-
Guest Relations Officer
hace 22 horas
Mexico City Celebrity Cruises A tiempo completoOverview The Guest Relations Officer owns each guest interaction, follows up on experience and offers a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...
-
Guest Service Officer
hace 2 semanas
Mexico City Metropolitan Area Royal Caribbean Group A tiempo completoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
-
Guest Service Representative
hace 22 horas
Mexico City Marriott Hotels Resorts A tiempo completoPosition Summary Organize confirmation process and conduct all guest check‑ins/check‑outs, room reservations, request changes and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and...
-
Guest Service Officer-German Speaker
hace 22 horas
Mexico City Hyatt Hotels Corporation A tiempo completo“When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian...
-
Service Delivery Coordinator
hace 7 días
Mexico City Pellera Technologies Mexico A tiempo completoMain Purpose of the Role: The Service Coordinator within the Digital Infrastructure Practice is responsible for ensuring the seamless delivery of services to our clients. Your organizational skills, attention to detail, and customer-centric approach will be instrumental in maintaining high levels of client satisfaction and operational efficiency within the...
-
Service Coordinator
hace 22 horas
Mexico City Accelleron A tiempo completoJoin to apply for the Service Coordinator role at Accelleron. Mexico City Metropolitan Area – 2 weeks ago About Accelleron Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy‑duty applications. Building on a heritage of over 100 years...
-
Remote Travel Booking Coordinator
hace 22 horas
Mexico City Xperience Xscape Travels A tiempo completoRemote Travel Booking Coordinator (Entry-Level)As a Remote Travel Booking Coordinator, you’ll work closely with our customers to confirm travel bookings, coordinate with hotels, airlines, and other travel service providers, and ensure all aspects of the trip are confirmed. This is a great entry-level role for someone who wants to gain experience in travel...
-
Guest Loyalty Sales Executive
hace 4 semanas
Mexico City Marriott Hotels Resorts A tiempo completoA leading global hospitality company is seeking a dedicated individual for a full-time Sales & Marketing role in Mexico City. This position involves resolving guest requests, promoting brand awareness, and supporting team dynamics. The ideal candidate has a high school diploma and two years of related experience, emphasizing customer service and sales...
-
Service Delivery Coordinator
hace 6 días
Mexico Pellera Technologies Mexico A tiempo completoMain Purpose of the Role: The Service Coordinator within the Digital Infrastructure Practice is responsible for ensuring the seamless delivery of services to our clients. Your organizational skills, attention to detail, and customer-centric approach will be instrumental in maintaining high levels of client satisfaction and operational efficiency within the...
-
Virtual Travel Coordinator
hace 5 días
Mexico City Destinytravel A tiempo completoVirtual Travel Coordinator As a Virtual Travel Coordinator, you will support clients throughout their travel journey—from initial planning to post-trip follow-up. Your role is to ensure every detail is handled smoothly while providing guidance, updates, and reassurance along the way. At Destiny&Co., we focus on personalized service and meaningful travel...