Engineer Service Desk
hace 4 semanas
In LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a Engineer Service Desk Operations Work Model: Hybrid (2 to 3 times in site). Schedule and Time Shift: Full-time; availability for rotating shifts is essential for this position. Location: Paseo de la Reforma, Mexico City. Objective: We're looking for an experienced Service Desk Engineer (L1) to provide phone, email, and chat support for one of our prestigious clients. You'll handle incident management, service requests, and troubleshooting while ensuring excellent customer experience. Key Responsibilities: Provide L1 technical support via calls, chat, and email. Log, categorize, and prioritize incidents in ITSM tools (ServiceNow, Remedy). Troubleshoot issues related to Windows, O365, VPN, Citrix, printers, and mobile devices. Manage user accounts in Active Directory and email accounts in Office 365. Configuring iPad, iPhones, Android for the users to enable them check emails and be connected on the go Escalate complex issues to resolver groups when needed Ensure timely resolution and maintain SLAs and KPIs Requirements: 3–5 years in a Service Desk environment. Strong knowledge of Active Directory, O365, Citrix, VPN troubleshooting. Familiarity with ITIL methodologies and ITSM tools. Excellent communication and customer handling skills. Advanced English. Ability to work in shifts. Preferred Skills: Experience with IT service management (ITSM) tools. Knowledge of remote support tools and techniques. Familiarity with ITIL best practices. Nice to Have - Knowledge of Exchange Server, SharePoint, MDM solutions. Compensations: Competitive salary and above the law benefits package, including health insurance. Ready to take the next step in your career? Join LTIMindtree and be part of a team that values innovation, collaboration, and excellence. Apply today and let's build the future together
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Engineer Service Desk
hace 2 semanas
Mexico City LTIMindtree A tiempo completoIn LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a Engineer Service Desk Operations - Work Model: Hybrid (2 to 3 times in site). - Schedule and Time Shift: Full-time; availability for...
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Lead Engineer Service Desk Operations.
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Mexico City LTIMindtree A tiempo completoIn LTIMindtree, we are a global technology consulting and digital solutions company committed to driving innovation and delivering exceptional IT services. We are looking for our next talented team member to join us as a Lead Engineer Service Desk Operations. Work Model: Hybrid (2 to 3 days on site). Schedule and Time Shift: Full-time; availability for...
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Service Desk
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Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
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Service Desk
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Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
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Service Desk
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Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities - Maintains daily communication with the team and hits productivity standards. - Receive incoming...
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service desk/ help desk
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Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
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Mexico City Werben HR A tiempo completo22 May, 2024 We are seeking a full-time Service Desk Supervisor to join our Canadian fintech client’s team. This role involves managing a team of service desk professionals providing support for desktop and mobile technologies.The position requires a 9-hour shift within the hours of 7 AM to 6 PM (Toronto time),ensuring coverage across that window. Fluency...
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Service Desk
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Mexico City Werben HR A tiempo completo22 May, 2024 We are seeking a full-time Service Desk Supervisor to join our Canadian fintech client’s team. This role involves managing a team of service desk professionals providing support for desktop and mobile technologies.The position requires a 9-hour shift within the hours of 7 AM to 6 PM (Toronto time),ensuring coverage across that window. Fluency...
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Service Desk
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Mexico City Gategroup A tiempo completoA global service provider in Mexico City is seeking motivated individuals for a Service Desk role. Responsibilities include managing support calls, diagnosing issues, logging incidents, and ensuring customer satisfaction. Ideal candidates should be proactive in resolving service issues and finding improvement opportunities. This role operates within a global...
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Service Desk Support
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Mexico City Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
