Social Media Community Manager

Where: Remote from Mexico Type: Freelance (self-employed) Join Us at Social Element Founded 24 years ago were a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. To us better social means creating unskippable content making scrolling safer for everyone creating stronger connections with each other and making a huge impact. We have some exciting new opportunities to work with a leading nonprofit organization within the travel and tourism industry. Leverage your talent and enthusiasm for all things California its stunning landscapes vibrant cities and unique culture. Be part of a team that inspires travelers from around the world to discover the magic of the Golden State. To #makesocialbetter for this client we are looking for native level Latam Spanish Social Media Community Managers to excite and engage with their audience. Community Managers & Moderators Our mission is to cultivate strong genuine connections with our brands audience creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels we ensure that every comment and piece of content shared reflects positively and authentically on the brand. We thrive in the fast-paced environment these projects bring expertly navigating through high volumes of content while seamlessly integrating into the community. But for us its about more than just engagement. Were dedicated to building a secure positive and inclusive community where everyone can experience and share that brand love. What Youll Do In this exciting opportunity you will dive into the travel and tourism world. Youll be an essential part of our team connecting with the brands audiences for the Latam Spanish markets. Youll be a master of context as you skillfully address customer inquiries and comments ensuring each interaction is timely professional and resonates with the brands tone of voice. Youll engage across multiple platforms like TikTok Instagram Facebook keeping the conversations vibrant and engaging. You will be at the frontline of managing and growing an enthusiastic online community. Youll also be a moderator ensuring a welcoming and judgement-free zone where consumers feel safe and respected ensuring the social feeds remain open and inclusive spaces. Working Hours We are looking for you to have mixed flexibility across weekdays and weekends to cover all possible project hours as we are completely driven by our clients needs. In particular essential days are Tuesdays Thursdays and Sundays. Shifts timing are Moderation 10AM (UK time) and Community management 6AM & 6PM (UK time). So we required any applicant to be available to cover those shifts time across those days in addition to extra availability. If you have more availablity potentially we can offer moderation work across other gaming projects. Child Protection At Social Element we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children regardless of their age disability gender identity race religion sex or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work. Requirements Excellent LATAM Spanish language knowledge : As youll be posting messages on social media its a must to have superb writing skills in the Latam Spanish language. Advanced English language skills : As youll be working with a variety of teams and people all of our training and communication is in the English language. Background experience : either engagement social customer care and / or community management either with a brand or digital agency. Social Media knowledge : Experience in using either Facebook Twitter Instagram Pinterest TikTok LinkedIn and / or YouTube and understanding their audiences in addition to staying on top of the latest trends. A confidence with digital technology as youll be using a range of tech tools e.g. Sprinklr Social Sprout etc in addition to any internal tech tools e.g availability scheduling tools Google Chat etc Some cultural knowledge and interest in California and the capacity to learn and understand the California brand and product offering. A self-motivated social media expert who thrives in a remote environment has a structured approach to work and the ability to maintain productivity and efficiency while working from home. IT Policy PC Requirements We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work your PC will need to meet the following requirements : Operating system - Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials. At least 8GB RAM (16GB recommended) A secure home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended). 40 GB available HDD (SSD recommended) A Webcam and headset Android or iOS device for 2FA Chromebook Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine) you need to send us your computer specs and explain how you intend to do this. Use of a touchscreen monitor without a keyboard and a mouse isnt allowed. Please Note: It is essential to have all IT requirements to qualify for the process and IT policy. The Hiring Process The hiring process for this position will be made up of the following stages : Online Assessment Behavioural interview with one of our Talent Team Member Our Diversity Equality & Inclusion Commitment We welcome applications from diverse and under-represented groups regardless of their background. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so even if you feel you dont fulfil all the requirements we encourage you to still apply wed love to hear from you We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply. We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process. How To Apply Simply upload your resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter / video or we wont be able to process your application : Details of your personal / professional experience in relation to this work Why you are interested in being part of our team at Social Element We are excited to receive your application Key Skills Marketing Google Analytics Photography Facebook Advertising Hootsuite Social Listening Content Development SEO Adobe Photoshop Social Media Management Copywriting Content Management Employment Type: Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr