Product Support Engineer
hace 1 día
Responsibilities: As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities. • Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via telephone and email and moving them forward until their proper termination. • Internally replicate customer scenarios by the use of routers, switches and other network equipment. • Communicate with other teams regarding bugs and follows-up to make sure fixes are received, tested and conveyed to the customer. • Complete and maintain records of customer issues and product defects using CRM tools like SalesForce. • Occasionally attend on-site training and support for the customers. Mandatory Skills: Solid Data Networks fundamentals including network equipment and protocols. Solid scripting fundamentals. Ability to perform basic tasks with a scripting or programming language. Troubleshooting abilities. Customer orientation. Ability to communicate fluently in Spanish and English in verbal and written form. Bachelor's degree in related engineering or computer science areas or equivalent years of experience. Languages: English: C1 Advanced Spanish: C2 Proficient
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Support Product Support Engineer
hace 5 días
Observatorio, México Luxoft A tiempo completoProject Description:We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Product Support Engineer
hace 5 días
Observatorio, México Luxoft A tiempo completoProject Description:We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Product Support Engineer
hace 6 días
Observatorio, México Luxoft A tiempo completoResponsibilities:As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities.• Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via...
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Product Support Engineer
hace 7 días
Observatorio, México Luxoft A tiempo completoResponsibilities:As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities.• Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via...
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Data Networks Support
hace 1 día
Observatorio, México Luxoft A tiempo completoMandatory Skills Description:Solid Data Networks fundamentals including network equipment and protocols.Solid scripting fundamentals. Ability to perform basic tasks with a scripting or programming language.Troubleshooting abilities.Customer orientation.Ability to communicate fluently in Spanish and English in verbal and written form.Bachelor's degree in...
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Data Networks Support
hace 1 día
Observatorio, México Luxoft A tiempo completoMandatory Skills Description: Solid Data Networks fundamentals including network equipment and protocols. Solid scripting fundamentals. Ability to perform basic tasks with a scripting or programming language. Troubleshooting abilities. Customer orientation. Ability to communicate fluently in Spanish and English in verbal and written form. Bachelor's degree...
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Sales Engineer
hace 2 semanas
Observatorio, México Amphenol Communications Solutions A tiempo completoWe are seeking a highly motivated Field Sales Engineer / Sales Account Manager to join our team. In this role, you will be the key point of contact for our tier 1 EMS customers, providing exceptional sales support and driving customer development. You will collaborate closely with global account teams to implement effective strategies, ensuring our products...
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Sales Engineer
hace 2 semanas
Observatorio, México Amphenol Communications Solutions A tiempo completoWe are seeking a highly motivated Field Sales Engineer / Sales Account Manager to join our team. In this role, you will be the key point of contact for our tier 1 EMS customers, providing exceptional sales support and driving customer development. You will collaborate closely with global account teams to implement effective strategies, ensuring our products...
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Lead Support for Ad Sales applications
hace 1 día
Observatorio, México LTIMindtree A tiempo completoRole Summary: Lead support and management of Ad Sales & Affiliate Sales applications, ensuring high availability, performance, and compliance. Drive incident, change, and release management while collaborating with client teams and vendors. Key Skills: Business Analysis or Product management skill with SQL, JIRA, ServiceNow, GitHub, Data Analysis, Product...
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Data Loss Prevention Engineer
hace 1 día
Observatorio, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...