Global Resolution Manager — Hybrid Incident Leader

hace 2 semanas


Xico, México Nutanix A tiempo completo

OverviewGlobal Resolution Manager — Hybrid Incident LeaderSalary: MXN 882,000 - 1,236,000A leading technology company is seeking a Senior Customer Facing Resolution Manager in Mexico City to lead critical incident management and champion customer success. This hybrid role requires a minimum of 3 years in escalation management or technical support, strong communication skills, and an ability to navigate high-stress customer situations. The ideal candidate will ensure effective collaboration and deliver clear communication to stakeholders while managing multiple incidents and developing action plans. Responsibilities Lead critical incident management and customer-facing resolution activities. Champion customer success through effective communication and collaboration with stakeholders. Manage multiple incidents concurrently and develop actionable plans to resolve issues. Ensure clear, timely updates and escalations to stakeholders during incidents. Qualifications Minimum of 3 years in escalation management or technical support. Strong communication skills and ability to navigate high-stress customer situations. #J-18808-Ljbffr


  • Senior Incident

    hace 2 semanas


    Xico, México Nutanix A tiempo completo

    A leading technology company is seeking a Senior Customer Facing Resolution Manager in Mexico City to lead critical incident management. This hybrid role requires a minimum of 3 years in escalation management or technical support, along with strong communication skills. The ideal candidate will champion customer success by ensuring effective collaboration...


  • Xico, México Nutanix A tiempo completo

    A leading technology firm is seeking a senior customer facing Resolution Manager to lead collaboration among key stakeholders ensuring customer success. The ideal candidate will leverage technical skills to handle critical incidents while delivering effective communication to both internal and external parties. This hybrid role requires at least 3 years in...


  • xico, México Puratos A tiempo completo

    A leading global food company seeks a Project Manager who will lead projects, support team dynamics, and ensure agile practices are followed. Applicants should have at least 4 years of experience in roles such as Product Owner or Manager, with a strong understanding of supply chain processes. This hybrid role based in Mexico offers various benefits including...


  • Xico, México Puratos A tiempo completo

    A leading global food company seeks a Project Manager who will lead projects, support team dynamics, and ensure agile practices are followed. Applicants should have at least 4 years of experience in roles such as Product Owner or Manager, with a strong understanding of supply chain processes. This hybrid role based in Mexico offers various benefits including...

  • Hospital Project Manager

    hace 2 semanas


    Xico, México Cie A tiempo completo

    A global IT solutions company is seeking a Project Manager in Mexico to lead multiple projects in logistics or retail. The ideal candidate will have at least 4 years of experience and proficiency in agile methodologies, alongside a PMI certification. This position offers a hybrid work model with law benefits, attendance bonuses, and discounts at various...

  • Hospital Project Manager

    hace 2 semanas


    xico, México Cie A tiempo completo

    A global IT solutions company is seeking a Project Manager in Mexico to lead multiple projects in logistics or retail. The ideal candidate will have at least 4 years of experience and proficiency in agile methodologies, alongside a PMI certification. This position offers a hybrid work model with law benefits, attendance bonuses, and discounts at various...


  • Xico, México Colgate-Palmolive Company A tiempo completo

    A global consumer products leader in Mexico is seeking an experienced IT professional for their Financial Planning & Analytics team. The ideal candidate will have over 5 years of IT experience, a Bachelor's degree in Information Technology or Engineering, and strong skills in SAP Analytics Cloud. Responsibilities include supporting global finance initiatives...


  • xico, México Reclutamiento Sygeem A tiempo completo

    A global tech company is seeking a Project Manager with at least 4 years of experience in product management or related fields. The candidate will lead multiple projects, guide teams toward self-organization, and support agile practices. Essential skills include knowledge of supply chain processes, UX/UI experience, and proficiency in Microsoft Office. The...


  • Xico, México Reclutamiento Sygeem A tiempo completo

    A global tech company is seeking a Project Manager with at least 4 years of experience in product management or related fields. The candidate will lead multiple projects, guide teams toward self-organization, and support agile practices. Essential skills include knowledge of supply chain processes, UX/UI experience, and proficiency in Microsoft Office. The...


  • Xico, México Tata Consultancy Services A tiempo completo

    A leading global consulting company is seeking a Project Manager based in Xico, Veracruz. This role involves leading multiple projects in logistics and retail, guiding teams towards self-organization, and ensuring adherence to agile practices. Candidates should have a minimum of 4 years of relevant experience, knowledge of supply chain processes, and...