LM007: Service Agent II-3

Join to apply for the LM007: Service Agent II-3 role at FedEx 7 hours ago Be among the first 25 applicants Join to apply for the LM007: Service Agent II-3 role at FedEx Involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service. While operational tasks may be part of these roles, the majority of the time is spent on office‑based activities. Lead or Senior Levels Of These Positions May Handle escalated or more complex issues Coordinate team activities or those of agency contract staff Support supervisor or manager activities Support the design, review and implementation of processes and procedures General Job Description Assist customers by tracing packages, answering questions regarding FedEx products and services and providing over‑the‑counter and telephone service. Type or otherwise prepare various operations reports. Handle customers with packages in cage. Maintain and audit records and files as assigned (airway bills). Review airway bills and register as necessary; interface with customers on customs‑related issues. Provide administrative and clerical support to the Station Ops Manager. Check packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with customs documentation required at destination. Maintain a neat and clean appearance of the workplace/front counter, self and uniform. Recognize new customers or additional business opportunities, open new accounts, obtain additional shipments and submit sales leads. May be required to perform other duties as assigned. Minimum Requirements Minimum education High School degree/Equivalent Proficiency in English (450 TOEIC points) Minimum Experience Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent Minimum Required Skills Ability to lift 70 lbs. (32 kgs) and to maneuver packages weighing up to 150 lbs. (68 kgs) with appropriate equipment Good general office skills required including typing, filing and computer literacy Excellent communication, organizational and human relations skills Clear and articulate speaking voice Clean cut and neat appearance Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test Able to work variable shifts Indicaciones para postulación interna al boletín Si estás interesado en aplicar, por favor sube un solo archivo en formato PDF que contenga los siguientes documentos: Currículum actualizado Carta de intención Certificado de Bachillerato 4. Imagen del resultado vigente del examen TOEIC, con un puntaje mínimo de 450 puntos Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación. Este archivo debe ser cargado en el sistema Workday, en el campo correspondiente al currículum. 📌 Importante: Con fundamento en la política 4‑15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta". 🗓️ Vigencia del boletín: del 12 al 19 de noviembre de 2025. ¿Tienes dudas? Comunícate con: Jonathan Ortiz | Atracción de Talento | 2221141971 | jonathan.ortiz3@fedex.com FedEx is widely acknowledged as a world‑class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. Awards and Recognitions 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re‑certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for. #J-18808-Ljbffr