Account Executive

About This Role The Account Executive role is centered around customer success and sales execution for the Mexico as a Sales territory. The Account Executive is responsible for all incoming and retained revenue from the assigned accounts. The Account Executive is the main point of contact for any customer training service requests. The focus is to quickly respond to customer requests via phone and email to accurately book their training while updating the CRM database. Account Executive coordinates with both training services and sales to provide an ideal training experience by acting as an internal champion for the client and a subject matter expert for the Mexican accounts. Position will work with RSM Mexico on facility visits customer location account reviews. The ideal candidate will be customer focused detail and process oriented highly organized able to thrive in a dynamic time sensitive environment and able to effectively communicate with both internal and external customers in both Spanish and English languages. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention. Accountable for all revenue bookings from both retention and wallet share for Mexican accounts. Owns the clients experience and acts as a link between Sales Operations Customer Service Regulatory Records. Responsible for quickly responding to requests to book revenue within the platform with accurate detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pre-training related changes questions or concerns. Overcomes client objections and creates new revenue opportunities by generating leads for RSM to follow up on. Follows up on resigned retention tasks to ensure all possible client training returns to CAE. Achieve monthly quarterly and annual revenue targets for Mexico through determined and independent effort. Communicate with assigned customers on a regular basis to develop rapport. Check in with the pilot or training director after training to collect immediate feedback and secure following years booking. Advises customers of upcoming training opportunities and educates customers on CAE offerings including highlighting upsell opportunities on every booking. Support sales activities in defined platforms by working closely with Sales Management and Customers as a subject matter expert for their assigned territory. Provides guidance on suggested courses training availability and platform specific knowledge. Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their scheduling needs. Resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved. Ensure all reporting Booking and CRM entry is done accurately and on time Knowledge Skills and Abilities Bachelors Degree Preferred 2-5 years job-related experience Communicate proficiently in both Spanish and English languages Working knowledge of FAR Part 91 Strong interpersonal and communication skills Frequent customer contact over the phone and ability to communicate effectively Customer service oriented Pilots license preferred but not required Strong organization and multi-prioritizing task skills Solid negotiation skills Strong listening skills Ability to travel to customer locations as required Experience with corporate flight departments and / or charter operators preferred Knowledge of and experience with Mexican corporate flight departments and / or charter operators preferred Excellent verbal and written communication skills Position Type Regular CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted. Equal Opportunity Employer CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race nationality colour religion sex gender indentity and expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by local laws. If you dont see yourself fully reflected in every job requirement listed in the job posting we still encourage you to reach out and apply. At CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at Required Experience IC Key Skills Business Development,Customer Service,Revenue Growth,ABC Analysis,Account Management,Communication,CRM,Excel,Salesforce,PMP,Customer Relationships,Business Relationships,Sales Goals,Sales Process,CPA Employment Type: Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr