Sr. Spec. It Service Management
hace 4 semanas
Summary Specialist for operations in the given business sub -capability. About the Role Major Accountabilities Coordinate Service Management teams in Product Lines and Regions to execute tasks that are part of the global service management operational excellence governance. Be the liaison for the function, on all topics related to functional Service Management. Lead the functional service management with standardized services, processes, and tools to provide efficient, high-quality information. Meet internal KPI's related to Service Managment governance and collaborate with optimization initiatives. Enable operational excellence and continuous improvement in Service Management. Connect with all functional Service Management coordinators and bring alignment on our ways of working. Key Performance Indicators Operations stability and effective quality assurance - Applications adherence to ISC requirements and are audit ready. Minimum Requirements IT Educational background or proven work experience. Service Now management proficiency Work Experience Proven Ability to Develop trust-based relationships with key stakeholders. Application Management. Interactions with senior management. Reporting and analysis Skills Data quality assurance. Business Acumen. Performance Management. Planning. Project Management. Risk Management. Stakeholder Management. Languages English. Division Operations Business Unit CTS Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V. Alternative Location 1 Prague, Czech Republic Functional Area Technology Transformation Job Type Full time Employment Type Regular Shift Work No #J-18808-Ljbffr
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Sr. Spec. It Service Management
hace 4 semanas
Xico, México Novartis A tiempo completoSummary Specialist for operations in the given business sub -capability. About the Role Major Accountabilities Coordinate Service Management teams in Product Lines and Regions to execute tasks that are part of the global service management operational excellence governance. Be the liaison for the function, on all topics related to functional Service...
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ServiceNow IT Service Management Lead
hace 4 semanas
Xico, México Novartis A tiempo completoA leading global healthcare company is seeking a Specialist for operations to coordinate Service Management teams and ensure operational excellence. The role requires proficiency in Service Now management and an IT educational background or proven work experience. Key responsibilities include liaising for functional management and meeting KPIs. This...
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ServiceNow IT Service Management Lead
hace 4 semanas
Xico, México Novartis A tiempo completoA leading global healthcare company is seeking a Specialist for operations to coordinate Service Management teams and ensure operational excellence. The role requires proficiency in Service Now management and an IT educational background or proven work experience. Key responsibilities include liaising for functional management and meeting KPIs. This...
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It Sr. Analyst
hace 2 semanas
Xico, México Daimler Truck Ag A tiempo completoOverview We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market. With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital...
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It Sr. Analyst
hace 2 semanas
Xico, México Daimler Truck Ag A tiempo completoOverview We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market. With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital...
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It Sr. Analyst
hace 2 semanas
Xico, México Daimler Truck Ag A tiempo completoOverview We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market. With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital...
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It Sr. Analyst
hace 2 semanas
Xico, México Daimler Truck North America A tiempo completoJob Details Position: IT Sr. Analyst Area: IT Department: IT Manager: Tláloc Hernádez Remote type: Remote Onsite location: Cuajimalpa de Morelos, CDMX Time type: Full time Posted: Today End Date: January 3, **** (2 days left to apply) Job requisition id: DT-***** We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer...
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It Sr. Analyst
hace 2 semanas
Xico, México Daimler Truck North America A tiempo completoJob Details Position: IT Sr. Analyst Area: IT Department: IT Manager: Tláloc Hernádez Remote type: Remote Onsite location: Cuajimalpa de Morelos, CDMX Time type: Full time Posted: Today End Date: January 3, **** (2 days left to apply) Job requisition id: DT-***** We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer...
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Director, Customer Service It
hace 2 semanas
Xico, México Zendesk A tiempo completoDirector, Customer Service IT Join to apply for the Director, Customer Service IT role at Zendesk. Zendesk is seeking a dynamic and experienced Director of IT Customer Service and Support to lead and develop a high-performing team dedicated to supporting critical customer-facing processes, specifically focusing on the Onboard to Renew (OTR) value stream....
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Director, Customer Service It
hace 2 semanas
Xico, México Zendesk A tiempo completoDirector, Customer Service IT Join to apply for the Director, Customer Service IT role at Zendesk. Zendesk is seeking a dynamic and experienced Director of IT Customer Service and Support to lead and develop a high-performing team dedicated to supporting critical customer-facing processes, specifically focusing on the Onboard to Renew (OTR) value stream....