Tech Operations Specialist

hace 2 semanas

Xico, México Kasa A tiempo completo

About Kasa Kasa is the leading tech‑enabled hotel and apartment brand and manager. We build a hospitality operating system that improves profitability while delivering a high‑quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers alike. We blend the best of hotels and short‑term rentals into a well‑priced, reliable class of hospitality that offers a large selection of great locations. Unlike traditional operators, we prioritize automation, AI‑driven pricing, and data‑driven decision‑making to optimize revenue and enhance guest experiences. Position Overview Location: MexicoRole: TechOps Specialist (contractor) As a TechOps Specialist you will maintain the reliability of our data and support seamless operations across all departments. You will champion data integrity, perform routine maintenance, diagnose and resolve software issues, and serve as the bridge between technical and non‑technical teams. Key Responsibilities Champion data integrity through meticulous monitoring, proactive identification of discrepancies, and swift resolution. Perform routine maintenance tasks to keep systems running smoothly and efficiently. Tackle diverse technical challenges by diagnosing, resolving software issues, executing minor coding enhancements, and extracting precise data for insightful reports. Serve as the crucial bridge between technical and non‑technical teams, enhancing communication for clarity and collaboration. Lead technical triaging by evaluating, prioritizing, and directing issues to appropriate teams for swift resolution. Maintain and uphold high standards of data integrity across all systems. Investigate software‑related issues thoroughly and propose effective solutions. Generate accurate and timely reports to support decision‑making and operational efficiency. Document technical processes, solutions, and knowledge clearly through detailed notes and user manuals. Exhibit self‑motivation and flexibility, adeptly reprioritizing tasks to tackle urgent issues as they arise. Requirements Minimum of 1 year of professional experience in a Technical Support role or as a Software Developer. Solid foundational knowledge of AWS, HTML/CSS, JavaScript, MongoDB/SQL, and GitHub. Proven ability to diagnose and resolve basic technical problems efficiently. Strong understanding of computer systems, mobile devices, and various technology products. Excellent communication skills, capable of delivering clear, step‑by‑step technical guidance both verbally and in writing. Exceptional attention to detail paired with strong organizational and multitasking abilities. Fluent proficiency in English. Experience as the primary contact for managing change requests, triaging bugs, and providing administrative support—specifically with CRM systems like Kustomer. Willingness to participate in on‑call shifts during weekends and/or holidays as needed. Contract Details This is a contractor position based in Mexico via EOR, supporting a U.S.‑based company. You will operate under a services contract. Compensation will be set in alignment with the responsibilities of the role and local market rates for contract services. #J-18808-Ljbffr

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