INSIGHTS ANALYST
hace 3 semanas
Our client's Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence . As a Senior Player Support Analyst , you'll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide decisions across the global support ecosystem.This role focuses on driving business reviews, connecting signals across the digital and operational funnel, and translating data into clear, actionable narratives . The ideal candidate brings analytical depth, strategic foresight, and a strong communication presence — combining storytelling and structure to influence senior stakeholders.Key ResponsibilitiesLead recurring business reviews: Drive monthly and quarterly analysis cycles, distilling performance trends and operational insights for Player Support and leadership teams.Connect upper and lower funnel performance: Measure and interpret player behavior across the digital journey (in-client, web, GenAI chatbot) through to ticketing and agent-handled interactions.Synthesize and model insights: Combine large datasets and unstructured inputs into frameworks, models, and clear visual narratives that surface opportunities for improvement.Uncover patterns and correlations: Identify relationships between key performance metrics (e.g., contact rate, satisfaction, automation, staffing) to inform operational and product decisions.Drive strategic recommendations: Use data-driven storytelling to influence decisions on service design, automation levers, and player experience strategies.Operate with high autonomy: Work independently to identify emerging trends, anticipate needs, and proactively propose new analyses or perspectives.Collaborate across functions: Partner closely with Insights, Product, WFM, and Operations to ensure analytical alignment and integrated planning.Support forecasting and planning: Contribute to capacity models, cost-to-serve analysis, and longer-term scenario planning through structured data insights.Required Qualifications~ Background in management consulting, strategy, or operations within technology, gaming, or service environments~ Bachelor's degree in Statistics, Economics, Engineering, Business Administration, or a related field~5+ years of experience in business analytics, operations strategy, or a data-driven business function~ Strong analytical and problem-solving capability with a data-obsessed mindset~ Proven storytelling and synthesis skills — able to convert complex data into structured, visual, and compelling insights~ Demonstrated strategic thinking and leadership presence — comfortable engaging with senior stakeholders and influencing direction~ Proficiency in SQL, Python, and Tableau (or equivalent BI tools)~ Ability to work with high autonomy and manage competing priorities in a dynamic environment~ Flexible to collaborate across multiple time zones and global teamsPreferred QualificationsExperience in player support, digital experience, or CX analyticsMBA or relevant post-graduate degreeFamiliarity with Databricks, Google Analytics, or RedshiftThis role requires working onsite 5 days a week from our offices
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Research & Insights Analyst
hace 2 semanas
Mexico City Tá Consulting A tiempo completoResearch & Insights AnalystEstamos en la búsqueda de un Research & Insights Analyst para unirse al equipo de uno de nuestros clientes de Marketing Digital en México. Será responsable de transformar datos complejos en insights claros sobre comportamiento del consumidor y percepción de marca, impulsando decisiones estratégicas para los...
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Data & Insights Analyst
hace 3 semanas
Mexico City Monks A tiempo completoJoin to apply for the Data & Insights Analyst role at Monks We are seeking a skilled Data and Isights Analyst to join our team for future opportunities. This role focuses on analyzing digital conversations to derive insights, monitor brand‑related discussions, and support content strategy optimization by collaborating with creative teams. Responsibilities...
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Data & Insights Analyst
hace 3 semanas
Mexico City Monks A tiempo completoJoin to apply for the Data & Insights Analyst role at Monks We are seeking a skilled Data and Isights Analyst to join our team for future opportunities. This role focuses on analyzing digital conversations to derive insights, monitor brand‑related discussions, and support content strategy optimization by collaborating with creative teams. Responsibilities...
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Social Insights
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Mexico City Monks Associates Inc A tiempo completoA global digital marketing firm is seeking a skilled Data and Insights Analyst to analyze digital conversations and generate reports to support content strategy. The ideal candidate will have over 2 years of experience in a related role and a strong understanding of digital metrics. Responsibilities include monitoring brand discussions, identifying key...
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Mexico City Monks A tiempo completoA digital agency in Mexico City is seeking a Data & Insights Analyst to analyze digital conversations and support content strategy optimization. This entry-level role focuses on identifying insights from brand-related discussions and requires at least 2+ years of experience in a similar setting. The successful candidate will generate reports, monitor brand...
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Customer Insights Analyst
hace 3 semanas
Mexico City Tential Solutions A tiempo completoOur client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that...
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Customer Insights Analyst
hace 3 semanas
Mexico City Tential Solutions A tiempo completoOur client's Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence . As a Senior Player Support Analyst , you'll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide...
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Customer Insights Analyst
hace 1 semana
Mexico City Tential Solutions A tiempo completoOur client's Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you'll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide...
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Customer Insights Analyst
hace 3 semanas
Mexico City Tential Solutions A tiempo completoOur client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence . As a Senior Player Support Analyst , you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that...
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BI Analyst | Data Insights
hace 2 semanas
Mexico City Ranger Technical Resources A tiempo completoA growing marketing optimization company in Mexico City is looking for a BI Analyst to analyze operational data and deliver actionable insights. The ideal candidate will have at least 3 years of experience, strong SQL skills, and a degree in a related field. Responsibilities include data extraction, report development, and collaboration with stakeholders to...
