Command Center Monitoring Specialist

About AXAAs a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.About The EntityAXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.Our Focus AreasState-of-the-art Data Technology to drive customer experienceState-of-the-art Procurement & Sourcing to drive efficiency and better manage risksHigh-Performing Global Team for stronger partnerships with AXA entitiesJob Position PitchObjective of the PositionGive the rationale of the existence of the position within the organization, reason for the creation of the positionReport the events that are presented in the Monitoring tools in order to be attended by the support areas and / or application managers, as well as maintain constant communication with all Command Center staff to follow up on the cases until their conclusionMain ResponsibilitiesReport the events that are presented in the Monitoring tools for their attention by the support areas and / or application managers, as indicated in the reference documentationMaintain constant communication with all Command Center staff to follow up on each of the reported cases until their resolutionExecute the requested activities through tasks and/or requirements regarding High, Low, Suspension, Reactivation of alerts according to operational needsExecute the actions defined in the Events process for attention and follow-up of the cases that ariseExecute basic diagnostic activitiesSpecific Experience And KnowledgeMinimum experience of 1 year in the operation of the Command Center to reporting and follow up of alerts and/or eventsExecution of repetitive tasks, following of process or proceduresIntermediate knowledge of Windows Operating Systems and proficient computer skills including Microsoft OfficeAbility to oral and written communication skillsAbility to evaluate situations effectivelySkillsCustomer orientation DevelopingExecution Developing LeadershipProblem Solving Developing Strategic VisionQuality Orientation Developing Decision-makingCommunication Developing DelegationInfluence Unsolicited LeadershipNegotiation Unsolicited Results orientationTeamwork Developing \"ResilienceChange management UnsolicitedInnovation UnsolicitedWhat We OfferWe bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued. #J-18808-Ljbffr