Senior Player Support Analyst
hace 1 semana
Senior Player Support Analyst Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide decisions across the global support ecosystem. This role focuses on driving business reviews, connecting signals across the digital and operational funnel, and translating data into clear, actionable narratives. The ideal candidate brings analytical depth, strategic foresight, and a strong communication presence — combining storytelling and structure to influence senior stakeholders. Key Responsibilities Lead recurring business reviews: Drive monthly and quarterly analysis cycles, distilling performance trends and operational insights for Player Support and leadership teams. Connect upper and lower funnel performance: Measure and interpret player behavior across the digital journey (in-client, web, GenAI chatbot) through to ticketing and agent-handled interactions. Synthesize and model insights: Combine large datasets and unstructured inputs into frameworks, models, and clear visual narratives that surface opportunities for improvement. Uncover patterns and correlations: Identify relationships between key performance metrics (e.g., contact rate, satisfaction, automation, staffing) to inform operational and product decisions. Drive strategic recommendations: Use data-driven storytelling to influence decisions on service design, automation levers, and player experience strategies. Operate with high autonomy: Work independently to identify emerging trends, anticipate needs, and proactively propose new analyses or perspectives. Collaborate across functions: Partner closely with Insights, Product, WFM, and Operations to ensure analytical alignment and integrated planning. Support forecasting and planning: Contribute to capacity models, cost-to-serve analysis, and longer-term scenario planning through structured data insights. Required Qualifications Background in management consulting, strategy, or operations within technology, gaming, or service environments Bachelor’s degree in Statistics, Economics, Engineering, Business Administration, or a related field 5+ years of experience in business analytics, operations strategy, or a data-driven business function Strong analytical and problem-solving capability with a data-obsessed mindset Proven storytelling and synthesis skills — able to convert complex data into structured, visual, and compelling insights Demonstrated strategic thinking and leadership presence — comfortable engaging with senior stakeholders and influencing direction Proficiency in SQL, Python, and Tableau (or equivalent BI tools) Ability to work with high autonomy and manage competing priorities in a dynamic environment Flexible to collaborate across multiple time zones and global teams Preferred Qualifications Experience in player support, digital experience, or CX analytics MBA or relevant post-graduate degree Familiarity with Databricks, Google Analytics, or Redshift Seniority Level Mid-Senior level Employment Type Contract Job Function Information Technology #J-18808-Ljbffr
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Senior Player Insights Strategist
hace 1 semana
Mexico City Tential Solutions A tiempo completoA leading consultancy in IT services is seeking a Senior Player Support Analyst. This mid-senior level role focuses on delivering transformative player experiences through data analysis and strategic recommendations. The ideal candidate will have 5+ years of experience in business analytics and a background in technology or gaming. Proficiency in SQL,...
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Senior Player Support Agent
hace 6 días
City, México Lionbridge A tiempo completoSenior Player Support AgentJob Title: Senior Player Support AgentLocation: Mexico City, MexicoEmployment Type: Full-TimeCompany: Lionbridge GamesAbout Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior...
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Senior Player Support Agent
hace 1 semana
City, México Lionbridge A tiempo completoSenior Player Support Agent Job Title: Senior Player Support Agent Location: Mexico City Employment Type: Full-Time Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior...
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Strategic Data-Driven Player Support Lead
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Mexico City Tential Solutions A tiempo completoA leading technology firm in Mexico City seeks a Senior Player Support Analyst to drive business analyses and support digital journeys. The ideal candidate will leverage their experience in business analytics and strategic insights to influence senior leaders. Responsibilities include connecting performance metrics and providing actionable narratives using...
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Junior Player Support Agent
hace 6 días
City, México Lionbridge A tiempo completoJob Title: Junior Player Support Agent Location: Mexico City, Mexico Employment Type: Full-Time On-Site Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're looking for a passionate and...
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Remote Platform Support Analyst – Impact
hace 3 semanas
Mexico City BairesDev A tiempo completoA global tech solutions firm is searching for a Platform Support Analyst to join their remote team. This mid-senior level position requires experience in support and operations, as well as familiarity with IT processes. The analyst will work to support User Acceptance Testing and assist internal teams in enhancing operational efficiency. This role offers...
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Senior Applications Support Lead
hace 4 días
Mexico City PowerToFly A tiempo completoA leading technology firm is seeking an Applications Support Senior Analyst to provide technical and business support for users. The role requires analytical skills and experience in application support, while effective communication is essential. Candidates should have a university degree and familiarity with tools like Splunk, Dynatrace, and AppDynamics....
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Senior Application Support Lead
hace 1 semana
Mexico City Citi A tiempo completoA leading global financial institution is seeking an experienced Applications Support Senior Analyst. You will provide technical and business support for users, managing applications and ensuring their optimal performance. Candidates should have 5-8 years of relevant experience, strong analytical and communication skills, and familiarity with tools like...
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Customer Insights Analyst
hace 1 semana
Mexico City Tential Solutions A tiempo completoIT Talent Acquisition @ Tential Solutions Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful...
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Customer Insights Analyst
hace 1 semana
Mexico City Tential Solutions A tiempo completoIT Talent Acquisition @ Tential Solutions Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful...
