Senior Player Support Agent
hace 6 días
Senior Player Support AgentJob Title: Senior Player Support AgentLocation: Mexico City, MexicoEmployment Type: Full-TimeCompany: Lionbridge GamesAbout Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior Player Support Agent who is passionate about gaming and ready to lead our support efforts to the next level.Job Description: As a Senior Player Support Agent, you will take on a leadership role within our player support team. Your primary responsibility will be to provide expert assistance to players, resolve complex issues, and ensure our support processes are efficient. This is an exciting opportunity to make a significant impact in the gaming community and contribute to our company's growth.**Responsibilities**:- Provide expert-level support to players, addressing complex issues, technical challenges, and escalated cases.- Lead by example with a polite, professional, and empathetic approach to player interactions.- Collaborate with the support team to prioritize and manage support tickets and escalations.- Identify and document recurring player issues, sharing insights with the team and development department.- Contribute to the creation of support resources, including FAQs, tutorials, and troubleshooting guides.- Stay informed about game updates, changes, and known issues to provide accurate and up-to-date information.- Act as a mentor to junior support agents, assisting with their training and development.- Promote a positive and constructive atmosphere within the gaming community.**Qualifications**:- Strong communication and interpersonal skills.- Extensive gaming knowledge and a deep understanding of game mechanics.- Proven experience in a player support role or a similar customer service position.- Advanced technical proficiency and the ability to troubleshoot complex gaming issues.- High school diploma or equivalent; relevant certifications or coursework is a plus.- Excellent written and verbal English communication skills**Wage**:- 22,500.00 MXN/Monthly
-
Senior Player Support Agent
hace 1 semana
City, México Lionbridge A tiempo completoSenior Player Support Agent Job Title: Senior Player Support Agent Location: Mexico City Employment Type: Full-Time Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're seeking a Senior...
-
Junior Player Support Agent
hace 6 días
City, México Lionbridge A tiempo completoJob Title: Junior Player Support Agent Location: Mexico City, Mexico Employment Type: Full-Time On-Site Company: Lionbridge Games About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise. We're looking for a passionate and...
-
Senior Player Support Analyst
hace 1 semana
Mexico City Tential Solutions A tiempo completoSenior Player Support Analyst Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and...
-
Senior Player Support Analyst
hace 1 semana
Mexico City Tential Solutions A tiempo completoSenior Player Support Analyst Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence. As a Senior Player Support Analyst, you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and...
-
Junior Player Support Agent
hace 6 días
City, México Lionbridge A tiempo completo**Junior Player Support Agent****Part time, Flexible Schedule, Temp to Perm Potential****Gross Starting Salary of 18,000 MXN per month**As a Player Support Agent for Lionbridge Games, your role will be vital in augmenting our customer support efforts. Your tasks will revolve around handling customer support inquiries, as well as identifying and monitoring...
-
Junior Player Support Agent
hace 6 días
City, México Lionbridge A tiempo completoJunior Player Support Agent Part time, Flexible Schedule, Temp to Perm Potential Gross Starting Salary of 18,000 MXN per month As a Player Support Agent for Lionbridge Games, your role will be vital in augmenting our customer support efforts. Your tasks will revolve around handling customer support inquiries, as well as identifying and monitoring player...
-
Senior Player Insights Strategist
hace 7 días
Mexico City Tential Solutions A tiempo completoA leading consultancy in IT services is seeking a Senior Player Support Analyst. This mid-senior level role focuses on delivering transformative player experiences through data analysis and strategic recommendations. The ideal candidate will have 5+ years of experience in business analytics and a background in technology or gaming. Proficiency in SQL,...
-
Strategic Data-Driven Player Support Lead
hace 1 semana
Mexico City Tential Solutions A tiempo completoA leading technology firm in Mexico City seeks a Senior Player Support Analyst to drive business analyses and support digital journeys. The ideal candidate will leverage their experience in business analytics and strategic insights to influence senior leaders. Responsibilities include connecting performance metrics and providing actionable narratives using...
-
Player support agent
hace 1 día
Chihuahua City, México TransPerfect A tiempo completoTrans Perfect Games is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles...
-
Player Support Agent – Portuguese Speaker
hace 4 días
Mexico City TransPerfect A tiempo completoTransPerfect Games is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles...
