Supply Chain Project Manager

Tackle the greatest challenges in AI, autonomy and robotics. Explore openroles. At Shield AI, we're...The Customer Supply Chain Manager acts as the strategic liaison between our supply chain operations and our global customers. This role is critical for building long-term relationships by ensuring product availability, timely delivery, and proactive performance management. You will manage the supply chain from the customer’s perspective, turning operational data into actionable insights and high-level satisfaction.Key ResponsibilitiesCustomer Relationship Management: Serve as the primary point of contact for supply chain needs, managing expectations and building strong, long-term partnerships.Performance & Risk Management: Monitor KPIs, report on operational results, and proactively identify and mitigate risks to prevent disruptions.Strategic Planning: Develop and execute strategies that align our supply chain services with the client’s specific business objectives.Data Analysis & Forecasting: Use demand patterns and statistical inference to improve supply chain effectiveness and inform decision-making.Sustainable Cost Reduction: Drive efficiency-based cost savings through genuine process improvements rather than margin pressure.Technical Communication: Utilize computer systems to gather complex information and compile it into professional, customer-presentable formats.Qualifications & SkillsAnalytical Excellence: Strong ability to apply judgment and critical thinking to assess performance. Proficiency in mathematical concepts such as probability and statistical inference is required.Advanced Systems Proficiency: Expert level in Microsoft Excel.Familiarity with business systems (ERP/MRP).Experience Oracle is a plus.Collaboration: Proven ability to work cross-functionally with Sales, Logistics, and Planning teams.Problem Solving: Skilled at identifying root causes of failures and implementing effective, long-term solutions.Communication: Fluent English proficiency with the ability to lead technical and strategic conversations.RequirementsExperience: +5 years of relevant experience in supply chain or customer account management.Industry: Prior experience in the manufacturing industry is required.Education: Bachelor’s degree in a related field (Supply Chain, Industrial Engineering, Business Administration) or an equivalent combination of education and experience.Advanced English.We are conducting a search for a Senior Supply Chain Manager to lead and transform the Supply Chain organization of a high-complexity Engineering-to-Order manufacturing plant. This role is responsible for strengthening end-to-end supply chain performance by overseeing four critical areas: Manufacturing Planning, Materials & Internal Logistics, Import–Export, and SAP Manufacturing Support.The Senior Supply Chain Manager will report directly to the Director of Operations and will be responsible for driving operational excellence, improving planning accuracy, optimizing material flows, ensuring regulatory compliance, and enabling data-driven decision making across the plant.This position requires a strategic, hands-on leader with strong influence, the ability to work in a fast-paced ETO environment, and proven experience aligning supply chain processes with engineering, operations, and program management.Key Responsibilities (Senior)1. Manufacturing Planning LeadershipLead the Planning organization (Master Scheduling, Capacity Planning, Production Planning).Translate engineering requirements and customer configurations into executable manufacturing plans.Ensure accurate load/capacity models, build sequences, material alignment, and project commitments.Drive demand planning and forecasting with at least 8 years of experience in Planning (demand, supply, or production).Improve schedule adherence and reduce last-minute changes.2. Materials & Internal LogisticsOversee all internal material flows from receiving to shipping: inbound, warehouses, WIP, kitting, internal routes, inventory control, and outbound logistics.Strengthen warehouse discipline, layout efficiency, material accuracy, and kitting operations for ETO products.Lead Managers and Supervisors to ensure execution excellence and inventory accuracy >98%.3. Import–Export & ComplianceLead Import–Export operations, including classification, compliance, IMMEX, T-MEC regulations, and coordination with customs brokers and freight forwarders.Ensure flawless execution and readiness for internal and external audits.4. SAP & Manufacturing Data SupportOversee SAP master data, BOM accuracy, routings, manufacturing parameters, and production order integrity.Ensure seamless integration between Engineering, SAP, Planning, and Operations.Drive digitalization, data quality, and system discipline across the organization.Leadership ResponsibilitiesManage a multi-layer team including Sr Managers, Managers, Supervisors, Planners, and Specialists.Build capability, provide coaching, and elevate the technical level of the supply chain organization.Implement KPIs, dashboards, and standard processes for visibility and control.Partner cross-functionally with Engineering, Program Management, Operations, Quality, and Finance.Required QualificationsBachelor’s degree in Engineering, Supply Chain, Industrial Engineering, or related field.Minimum 8 years of experience in Demand Planning, Supply Planning, or Manufacturing Planning (required).Strong experience leading supply chain teams in a manufacturing environment (ETO or high-mix, low-volume preferred).Bilingual English–Spanish (advanced communication required).Strong knowledge of SAP (PP, MM, WM; PS is a plus).Experience with Lean principles and continuous improvement.Ability to navigate high complexity, multiple priorities, and engineering-driven environments.Strong analytical, leadership, and communication skills.Preferred QualificationsExperience in Engineering-to-Order or Make-to-Order environments.APICS CPIM or CSCP certification.Experience managing multi-department supply chain structures.Strong understanding of master data governance.Demonstrated success improving Planning accuracy and material flow efficiency.Soft SkillsStrategic decision-making with hands-on problem-solving ability.Strong sense of urgency and accountability.Excellent stakeholder management and cross-functional collaboration.Ability to lead through change and develop high-performance teams. #J-18808-Ljbffr