End User Support Analyst
hace 5 días
Descripción del trabajo Title: End User Support Analyst Mode: Contract Duration: 6-12 Months Contract + Possible Extension (Depending on business needs) Industry Type: Oilfield Location: Mexico City Shift: Working a 12hr shift for a 14 ON/7 OFF or a 7 ON/7 OFF period. Client is currently hiring an End User Support Analyst. This is an office-based position with 12-hour rotation shift. You will be responsible for monitoring real-time drilling and wireline data, incident management, and data quality assurance. It demands the highest level of customer service to internal and external customers and will challenge your ability to perform in a high-paced environment. Member will be provided goals which must be met on a monthly basis to continue employment. Essential Responsibilities Troubleshooting of incidents and escalation Help maintain and develop Standard Operating Procedures Communicate and facilitate continuous improvement Work with regional and global teams to ensure resilience of service and information security Additional projects as assigned by Services Center Manager or Group Lead Qualifications/Requirements Bachelor's Degree in IT, Science or Engineering 1-2 years of oilfield operational experience Customer Service or IT experience Knowledge of incident management systems Ability to facilitate multi-cultural, multi-location teams Commitment to customer service and ability to work in a team oriented environment Self-directed, goal oriented and innovative Excellent communication and interpersonal skills Detail oriented and experienced in working with strict deadlines Excellent written and verbal communication skills Strong desire to develop and grow in knowledge and experience Ability to multi-task in a fast paced dynamic environment Job Type Contract Pay $40,****** - $45,****** per month Experience Customer Support: 2 years (required) Incident Management: 2 years (required) Oilfield: 2 years (preferred) ITIL: 1 year (preferred) ServiceNow: 1 year (preferred) Work Location In person #J-18808-Ljbffr
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Junior IT Support Analyst
hace 2 semanas
Xico, México Mx003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completoA leading insurance services company in Veracruz, Mexico is seeking a Support Analyst to provide front-line functional and technical support to end users. Candidates must demonstrate strong problem-solving skills, experience in troubleshooting, and effective communication abilities. Key tasks include managing service tickets, performing root cause analysis,...
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Junior IT Support Analyst
hace 2 semanas
Xico, México Mx003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completoA leading insurance services company in Veracruz, Mexico is seeking a Support Analyst to provide front-line functional and technical support to end users. Candidates must demonstrate strong problem-solving skills, experience in troubleshooting, and effective communication abilities. Key tasks include managing service tickets, performing root cause analysis,...
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Sr. End User Computing Engineer
hace 7 días
Xico, México Uber Freight A tiempo completoHorario de trabajo: MatutinoModelo de trabajo: Híbrido About the Role Lead solution design, engineering, build, test, automate, and provision/manage functions within the End User Computing space.Optimize team member experience by providing superior technology solutions that are fit-to-function, secure, supportable, manageable and high-performing.Participate...
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Sr. End User Computing Engineer
hace 7 días
Xico, México Uber Freight A tiempo completoHorario de trabajo: MatutinoModelo de trabajo: Híbrido About the Role Lead solution design, engineering, build, test, automate, and provision/manage functions within the End User Computing space.Optimize team member experience by providing superior technology solutions that are fit-to-function, secure, supportable, manageable and high-performing.Participate...
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Support Analyst Jr
hace 2 semanas
Xico, México Mx003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completoDescription : Support Analyst What can you expect? The Support Analyst will provide front-line primary functional and technical support to end users on various business and technical issues. They will also be responsible for responding to and resolving service tickets in a timely manner according to SLA. The candidate must have excellent problem-solving...
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Support Analyst Jr
hace 2 semanas
Xico, México Mx003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completoDescription : Support Analyst What can you expect? The Support Analyst will provide front-line primary functional and technical support to end users on various business and technical issues. They will also be responsible for responding to and resolving service tickets in a timely manner according to SLA. The candidate must have excellent problem-solving...
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Support Analyst Jr
hace 2 semanas
Xico, México Mx003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completoDescription : Support Analyst What can you expect? The Support Analyst will provide front-line primary functional and technical support to end users on various business and technical issues. They will also be responsible for responding to and resolving service tickets in a timely manner according to SLA. The candidate must have excellent problem-solving...
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Junior IT Support Analyst — Troubleshoot
hace 2 semanas
Xico, México Marsh & Mclennan Companies A tiempo completoA leading global risk and strategy consulting firm is looking for a Support Analyst in Xico, Veracruz. In this role, you'll provide technical and functional support to end users, resolving service tickets, and conducting root cause analyses. The ideal candidate should have 1-3 years of IT experience, excellent problem-solving skills, and proficiency with...
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Support Analyst Jr
hace 2 semanas
Xico, México Marsh & Mclennan Companies A tiempo completoWhat can you expect?The Support Analyst will provide front-line primary functional and technical support to end users on various business and technical issues.They will also be responsible for responding to and resolving service tickets in a timely manner according to SLA.The candidate must have excellent problem-solving skills to diagnose, evaluate and...
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Support Analyst Jr
hace 2 semanas
Xico, México Marsh & Mclennan Companies A tiempo completoWhat can you expect?The Support Analyst will provide front-line primary functional and technical support to end users on various business and technical issues.They will also be responsible for responding to and resolving service tickets in a timely manner according to SLA.The candidate must have excellent problem-solving skills to diagnose, evaluate and...
