Customer Service Representative
hace 23 horas
Customer Service Representative – Integon Join to apply for the Customer Service Representative – Integon role at Integon Service Co. Integon is a part of The Allstate Corporation, a leading insurance company. We support our affiliates by offering property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, and small business auto insurance. About Integon Integon is a division in Mexico of one of the largest insurance companies in the United States. Since 2019, it has been certified as a Great Place To Work. We provide support to our affiliates, offering a wide range of property and casualty insurance products. Our Benefits Full paid during training Nine days of Paid Time Off (PTO) in addition to regular vacations Fully reported wages to IMSS and Infonavit Weekly food vouchers of $316 MXN Weekly payment Life and burial insurance Parking on‑site Wellness center on‑site Exclusive coffee shop on‑site Special discounts at establishments Employee referral program Monthly activities and celebrations About The Role The Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company. Key Responsibilities Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution. Answer incoming calls, handle questions about existing policies, and decide on the best course of action. Be the first contact after a policy is sold, identify risks, and ask the right questions. Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and demonstrate excellent phone manners, dedication to customer service, and strong problem‑solving skills. Handle health policy requests such as policy questions, cancellations, updating profiles, billing adjustments, and refunds. Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums. Handle most situations independently, resolve conflicts, and empathize with customers. Provide feedback when training needs are identified. Promote teamwork through reliability and group cohesion. Suggest process improvements to leadership. Education And Experience High School Diploma / GED Call Center experience (Preferred) Insurance industry knowledge (Preferred) Minimum Skills and Competencies The following skills and abilities are required. Adjustments can be made for individuals with disabilities. Fully bilingual (English / Spanish) Must be customer‑focused and able to effectively troubleshoot and resolve questions and concerns. Able to multitask and manage multiple systems daily. Desired Skills Previous experience in insurance customer service. For this position, we offer up to $24,000 MXN per month before taxes. Joining our team isn’t just a job — it’s an opportunity that takes your skills and pushes them to the next level, encourages you to challenge the status quo, and lets you shape the future of protection while supporting causes that mean the most to you. In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492. #J-18808-Ljbffr
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Customer Service Representative
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completo**Position fully bilingual and Onsite****Primary Purpose**:The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between Integon Service Co policyholders and independent agents.**Essential Duties and Responsibilities**:Following is a...
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Customer Service Representative
hace 7 días
Tijuana, México Integon Service Co. A tiempo completoJob Title: Customer Service Representative - **This is an on-site and full-time position in Tijuana, Baja California.**_ About Integon Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company...
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Tijuana, México Integon Service Co. A tiempo completoJob Title: Customer Service Representative - **This is a remote position for TIJUANA,TECATE AND ROSARITO RESIDENTS ONLY.**_ About Integon Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company...
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