Partner Sales Executive

Job Description People love Zendesk. Businesses love Zendesk—and they want their customers to experience why. In today’s SaaS-driven world, channel development is far beyond traditional reseller models. It includes integrated distribution deals, referral programs, BPO partnerships, cloud-savvy consultancies, joint marketing efforts, and innovative go-to-market approaches yet to be defined. This role demands a seasoned leader with deep business acumen and technical savvy to fuse these worlds seamlessly. We are seeking a dynamic Partner Sales Executive to lead our channel growth across LATAM, driving strategic partnerships, expanding revenue, and most importantly, enabling customers to deliver exceptional service. Partnering closely with Zendesk’s regional sales teams, you will own recruitment, enablement, and management of an expanding channel network across all market segments. Reporting to the Director of SSAC Partner Sales, you will collaborate with sales leadership to deliver strong regional revenue performance. This is a quota-carrying leadership position suitable only for proven professionals with a solid track record in SaaS sales, channel development, and contact center markets. High-growth experience is essential. What You’ll Do Develop and implement an aggressive, regional go-to-market partner strategy leveraging existing programs while driving innovation across all market segments. Identify, qualify, and onboard strategic partners that extend Zendesk’s reach into untapped markets across LATAM. Collaborate deeply with sales teams across market segments to enable partners to accelerate deal wins and close revenue faster. Partner with regional field and channel marketing teams to design partner-led campaigns, securing and measuring marketing ROI. Serve as the senior liaison bridging partners and Zendesk sales teams, fostering market initiatives that drive incremental growth. Evangelize partner capabilities internally, articulating partner value propositions to energize and align Zendesk sales teams. Rigorously review pipeline and aggressively drive deal velocity with all involved parties. Deliver consistent business performance measured by new bookings, expansions, and new customer acquisitions. What You Have 3+ years of progressive, quota-carrying experience leading partner channel sales or business development in the technology sector. History of success with SaaS or software companies, particularly within the LATAM region. Deep experience working with resellers, consultancies, technology firms, and BPOs. Executive-level presence with excellent communication and presentation skills; comfortable engaging C-suite and diverse audiences. Strong commercial insight into customer value propositions and monetization strategies for Zendesk’s solutions and partner services. Proven ability to operate in fast-paced, rapidly evolving environments with a hands-on approach. Willing and able to travel as required to meet with partners and clients. Strong relationship-building skills with internal sales leadership and cross-functional teams. Ability to effectively pitch partner programs and solutions to prospects and partners. A collaborative mindset, contributing ideas and driving accountability to accelerate channel program growth. What You Bring to the Role Strategic understanding of partner ecosystems and their contribution to customer and Zendesk success across diverse markets. Prior experience managing distributor relationships is highly advantageous. Excellent interpersonal skills paired with a proactive ‘roll-up-your-sleeves’ approach. Established industry networks enabling efficient partner recruitment. Familiarity with digital and social marketing strategies targeted at channel engagement. Experience in Customer Experience (CX) or CRM sectors is a plus. Sophisticated channel management skills and confident communications. A proven record as a quota-carrying sales leader with distinguished executive presence. Why Join Us? Successful candidates excel in critical thinking, embody a persistent ‘can-do’ attitude, and thrive with entrepreneurial drive. If you’re passionate about channel sales, understand the multiplier effect of strategic partner relationships, and have a history of exceeding sales targets in dynamic SaaS environments, Zendesk wants to hear from you. Where We Work Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all. Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico). Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. #J-18808-Ljbffr