Training Support Consultant

Career AreaProduct SupportJob DescriptionYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Job SummaryAs a Training Support Consultant within the Condition Monitoring (CM) team, you will play a key role in designing, developing, and delivering onboarding and continuous training programs for Condition Monitoring Advisors (CMAs). Your mission will be to enhance the technical capabilities and commercial acumen of the organization’s operations team. You will ensure they can effectively deliver premium customer experiences using Caterpillar’s constantly advancing CM tools, their complete functionality, as well as leveraging critical soft skills like relationship management and presentation techniques. Your focus will be on delivering training that drives educational value and depth but is optimized for team growth and rapid deployment.What the candidate will doProvide expertise in developing technical, CM-related training modules, courses, programs and processes, ensuring materials and methods are relevant to the organization’s onboarding and continuing education goals.Deliver high quality onboarding and continuing education training to regional CMAs utilizing theoretical and practical training methods.Review and maintain training materials to ensure organizational policies and procedures compliance.Analyze new training methods, tools, and content options to determine the feasibility of use and application in future CMA training programs.Consult business partners and organizational Subject Matter Experts (SMEs) on training requirements.Participate in quality assessments and generate feedback with the goal of continuous training program enhancement.Education requirementBachelor's degree (any area)Speaking and writing proficiency in EnglishWhat skills the ideal candidate will haveEffective CommunicationsStrong written and verbal communication skillsAbility to present regularly to groups of varying sizesAbility to communicate clearly across diverse audiences.Customer FocusAbility to align technical solutions with customer needs.Will ensure satisfaction through high engagement and feedback loops.Leverage knowledge and information gained to create customized solutions.Service ExcellenceKnowledge of customer service concepts and techniquesAbility to meet or exceed customer needs and expectationsProvide excellent service in a direct or indirect manner.Relationship ManagementEffective at building and maintaining strong working relations across diverse teamsSuperior rapport-building skillsIs driven to understand needs, personalize interactions and fosters loyaltyConsultingSkilled in providing technical and business guidance to internal and external clientsSeeks out and applies best practices and knowledge appropriatelyKnowledge of workshopping techniques, roles, and responsibilitiesDecision Making and Critical ThinkingKnowledge of the decision-making process and associated tools and techniquesAbility to accurately analyze situations and reach productive decisionsUtilizes structured and logical approaches to resolve challenging problemsTop Candidates will also haveWorking knowledge of a Condition Monitoring Advisor roleDirect customer and dealer working knowledgeExtensive knowledge with Cat Foresight, Equipment Care Advisor, or similar CM systemsSpeaking and writing proficiency in PortugueseWorking knowledge creating technical documentationProficiency with Microsoft and Adobe Applications (Word, PowerPoint, PDF)Additional informationLocated in Torre Santa María.This position will require to travel up to 20% domestic and internationally.Valid VISA for US travel required.Domestic relocation assistance is available.Final detailsPlease frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.Posting Datesenero 13, 2026 - enero 20, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to applyNot ready to apply? Join our Talent Community. #J-18808-Ljbffr