Training Support Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

As a Training Support Consultant within the Condition Monitoring (CM) team, you will play a key role in designing, developing, and delivering onboarding and continuous training programs for Condition Monitoring Advisors (CMAs).  Your mission will be to enhance the technical capabilities and commercial acumen of the organization's operations team.  You will ensure they can effectively deliver premium customer experiences using Caterpillar's constantly advancing CM tools, their complete functionality, as well as leveraging critical soft skills like relationship management and presentation techniques. Your focus will be on delivering training that drives educational value and depth but is optimized for team growth and rapid deployment.

What the candidate will do:

• Provide expertise in developing technical, CM-related training modules, courses, programs and processes, ensuring materials and methods are relevant to the organization's onboarding and continuing education goals.
• Deliver high quality onboarding and continuing education training to regional CMAs utilizing theoretical and practical training methods.
• Review and maintain training materials to ensure organizational policies and procedures compliance.
• Analyze new training methods, tools, and content options to determine the feasibility of use and application in future CMA training programs.
• Consult business partners and organizational Subject Matter Experts (SMEs) on training requirements.
• Participate in quality assessments and generate feedback with the goal of continuous training program enhancement.

Education requirement:

Bachelor's degree (any area)

Speaking and writing proficiency in English

What skills the ideal candidate will have:

Effective Communications:

• Strong written and verbal communication skills
• Ability to present regularly to groups of varying sizes
• Ability to communicate clearly across diverse audiences.

Customer Focus:

• Ability to align technical solutions with customer needs.
• Will ensure satisfaction through high engagement and feedback loops.
• Leverage knowledge and information gained to create customized solutions.

Service Excellence:

• Knowledge of customer service concepts and techniques
• Ability to meet or exceed customer needs and expectations
• Provide excellent service in a direct or indirect manner.

Relationship Management:

• Effective at building and maintaining strong working relations across diverse teams
• Superior rapport-building skills
• Is driven to understand needs, personalize interactions and fosters loyalty

Consulting:

• Skilled in providing technical and business guidance to internal and external clients
• Seeks out and applies best practices and knowledge appropriately
• Knowledge of workshopping techniques, roles, and responsibilities

Decision Making and Critical Thinking:

• Knowledge of the decision-making process and associated tools and techniques
• Ability to accurately analyze situations and reach productive decisions
• Utilizes structured and logical approaches to resolve challenging problems

Top Candidates will also have:

• Working knowledge of a Condition Monitoring Advisor role
• Direct customer and dealer working knowledge
• Extensive knowledge with Cat Foresight, Equipment Care Advisor, or similar CM systems
• Speaking and writing proficiency in Portuguese
• Working knowledge creating technical documentation
• Proficiency with Microsoft and Adobe Applications (Word, PowerPoint, PDF)

Additional information

• Located in Torre Santa María.

• This position will require to travel up to 20% domestic and internationally.

• Valid VISA for US travel required.

• Domestic relocation assistance is available.

Final details     

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.   

The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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