Customer Care Specialist II

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products in lighting, lighting controls, building management, and location‑aware applications. Our focus on sustainability and technology helps customers save energy and reduce carbon emissions. Job Summary Responsible for supporting all channel customers by providing exemplary order entry support. Duties include order entry, simple order management, intake of all customer inquiries, and resolution of any small task, regardless of domain. The candidate will continually seek opportunities to broaden customer relationships by exceeding customer requirements and expectations. Key Tasks & Responsibilities (Essential Functions) Internal Agency Provides standard target pricing when requested. Provides internal crossover support when requested. Receives customer purchase order (PO) and works with the customer or internal quoting team to clarify material, pricing, or other information before entry, if necessary. Enters customer purchase order (PO) into the Acuity order management system. Order Management Supports basic order management after entry through activation. Monitors orders for exceptions and holds to ensure timely activation, production, and shipment. Monitors assigned customer orders proactively to ensure delays are communicated. Acts as liaison/translator between internal partners and customer. Intake Acts as the point of contact for the entire CX Org, navigating customers. Collects and documents details for easy transition to other departments, ensuring the customer does not have to repeat information. Submits RFA/Claim/CFA forms (etc.) on behalf of the customer per company policy. Company Initiatives Actively contributes to annual initiatives to increase industry service level. Actively contributes to annual initiatives to improve team productivity. Skills Excellent communication and organizational skills. Computer skills — proficiency with Microsoft Office tools and a technical aptitude to learn new software tools. Ability to work independently and as a team player, contributing to an inclusive environment. Analytical and problem‑solving skills — able to identify critical situations and use good judgment to respond in a timely manner. Consults appropriate stakeholders before making critical decisions. Customer‑focus and assertiveness in driving actions required to create a superior service experience for the customer. Associate’s Degree or Technical Degree or equivalent. Preferred Experience Commercial lighting industry. Electrical distributor or general contractor industry. Physical Requirements Sedentary work – may require lifting up to 10 pounds occasionally and/or a negligible amount of force frequently or constantly to move objects. Sedentary work involves sitting most of the time. Walking or standing is required only occasionally. Travel Requirements Domestic only: 0–25% travel. Other Job description is not reflective of all duties. Other duties may be required. EEO Statement We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion. Recruitment Policy Any unsolicited resume submitted to Acuity Inc. by a third party, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine, or email address, is deemed the property of Acuity Inc. Acuity Inc. will NOT pay a fee for any hiring resulting from the receipt of an unsolicited resume. Any candidate for whom an agency has submitted an unsolicited resume will be deemed by Acuity Inc. to have been referred by the agency free of charge or fee. Job Segment​ Sustainability, Machinist, CFA, Electrical, Customer Service, Energy, Manufacturing, Finance, Engineering #J-18808-Ljbffr