Customer Care Specialist Ii
hace 6 días
We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.You may utilize this posting to upload your resume and information.**Job Summary**:**Key Tasks & Responsibilities (Essential Functions)**:Internal Agency:- Provides standard target pricing when requested- Provides internal crossover support when requested- Receives customer purchase order (PO) and works with customer or internal quoting team to clarify material, pricing, or other information prior to entry, if needed.- Entry of customer purchase order (PO) into Acuity order management system.Order Management:- Support basic level order management after entry through activation- Monitor orders for exceptions and holds to ensure orders are activated, produced and shipped in a timely manner- Monitor assigned customer orders proactively to ensure delays are communicated- Act as liaison/translator between internal partners and customerIntake:- Point of contact for the entire CX Org to act as navigator for customer- Collect and document details for easy transition to other departments, ensuring a customer does not have to repeat information- Submit RFA/Claim/CFA form (etc.) on behalf of the customer per company policyCompany Initiatives:- Active contributor in annual initiatives to increase the industry service level- Active contributor in annual initiatives to improve team productivity**Skills**:- Excellent communication and organizational skills- Computer skills - proficiency with Microsoft Office tools and technical aplitude to learn new software tools.- Ability to work both independently and as a team player who can contribute to an inclusive environment.- Analytical and problem solving skills - able to identify critical situations and use good judgment to respond in a timely manner- Consults appropriate stakeholders before making critical decisions- Customer-focus and assertiveness in driving actions required to create a superior service experience for the customer.**Preferred Education (i.e. type of degree)**:Bachelors DegreeWe value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.
-
Customer Care Specialist Ii
hace 1 semana
Guadalupe, México Acuity Inc. A tiempo completoUtilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de nuestros...
-
Customer Care Specialist II: Order
hace 4 días
Guadalupe, México Acuity Brands A tiempo completoA leading industrial technology company is seeking a support specialist in Guadalupe, Mexico. The role involves managing customer order entries, ensuring customer satisfaction through excellent communication and problem-solving. Candidates should possess an Associate's Degree or equivalent experience, with a focus on the commercial lighting industry...
-
Customer Care Specialist II
hace 4 días
Guadalupe, México Acuity Brands, Inc. A tiempo completoAcuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products in lighting, lighting controls, building management, and location‑aware applications. Our focus on sustainability and technology helps customers save energy and reduce carbon emissions. Job Summary Responsible for supporting all...
-
Customer Care Specialist II
hace 6 días
Guadalupe, México Acuity Brands, Inc. A tiempo completoAcuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products in lighting, lighting controls, building management, and location‑aware applications. Our focus on sustainability and technology helps customers save energy and reduce carbon emissions. Job Summary Responsible for supporting all...
-
Customer Care Specialist II
hace 4 días
Guadalupe, México Acuity Inc. A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
-
Customer Care Specialist II
hace 4 días
Guadalupe, México Acuity Inc. A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
-
Customer Care Specialist II
hace 4 días
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
-
Customer Care Specialist II
hace 4 días
Guadalupe, México Acuity A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
-
Customer Care Specialist II
hace 6 días
Guadalupe, México Acuity A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
-
Customer Care Specialist II
hace 6 días
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
