Renewable Energy Service Engineer

OverviewGreenPowerMonitor, a DNV company, is at the heart of global energy transformation. We utilize data-driven digital solutions to optimize the performance of renewable energy installations worldwide. Our work contributes to a more diverse, more sustainable global energy mix.Are you passionate about providing technical support to customers and helping them turn their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together, we can drive a greener tomorrowYou will join Cloud Solutions, where we design, develop, and operate the best-in-class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics, enabling both our internal and external customers and strategic partners to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.This role will report to our DNV office in Mexico City, MX. We present a dynamic hybrid schedule, where employees typically spend three (3) days per week working from a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process.What You’ll DoBuild and maintain long-term relationships with key customers (main stakeholders)Manage the requests and incidents reported by customers and coordinate with cross-functional internal teams to deliver a solutionProvide technical assistance through emails and callsSuggest improvements in the GPM platforms (GPM Portal, GPM Plus, GPM SCADA, and GPM Horizon) on the new features that the product should haveDetect errors and support the improvement of qualityManage internal documentation and analyze dataResponsibilitiesVacation bonuses payGroup health insurance planGroup retirement plan with company matchEducation reimbursement programCompany-provided life insurance planFood VouchersFlexible work schedule with hybrid opportunitiesQualificationsWhat is requiredAs a person, you have exceptional customer-facing abilities encompassing effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally. You thrive as a team player, adept at collaborating seamlessly with cross-functional teams. Moreover, you are proactive with a self-learning attitude. Your strong organizational and planning skills empower you to prioritize tasks effectively.Bachelor’s degree in a technical field such as Renewable Engineering, Electronics or Electrical Engineering, Information Systems Management, or similarA minimum of 5 years of experience providing support to customers on technical matters, gained through roles like Helpdesk, Customer Service, Technical Sales, Technical Support, and/or similarNetwork engineering knowledge/experience: familiarity with communication networks and dataloggers, industrial communication protocols, and troubleshootingGood Microsoft Excel skillsPreferred knowledge/experience in renewable energies (mainly Solar PV and Wind)Preferred knowledge in SQL DatabasesStrong written and verbal English communication skillsWe conduct pre-employment background screeningResumes should be submitted in English to be considered*Immigration-related employment benefits, for example, visa sponsorship, are not available for this position* #J-18808-Ljbffr