Service Delivery Coordinator
hace 4 semanas
Main Purpose of the Role: The Service Coordinator within the Digital Infrastructure Practice is responsible for ensuring the seamless delivery of services to our clients. Your organizational skills, attention to detail, and customer-centric approach will be instrumental in maintaining high levels of client satisfaction and operational efficiency within the practice. Essential Functions: Translating priorities into operational reality; aligning communication, accountabilities, resource capabilities and internal processes to ensure that strategic priorities yield measurable and sustainable results. Act as the main liaison between clients and the Digital Infrastructure Practice, providing exceptional service and support throughout the engagement lifecycle. Build strong relationships with client stakeholders, understanding their needs, preferences, and expectations. Proactively address client inquiries, concerns, and escalations, ensuring timely resolution and effective communication. Receive and review service requests from clients, ensuring clarity, completeness, and alignment with service level agreements (SLAs). Monitor resource utilization and capacity within the Digital Infrastructure Practice, identifying opportunities for optimization and efficiency improvement. Collaborate with resource managers and team leads to address staffing gaps, skill shortages, and capacity constraints proactively. Track service delivery progress, milestones, and deliverables, ensuring adherence to project timelines and quality standards. Maintain accurate records of service requests, activities, and client interactions in the service management system or CRM platform. Generate reports, metrics, and KPIs related to service performance, resource utilization, and client satisfaction. Analyze data trends and insights to identify areas for improvement and drive process enhancements within the practice. Required Skills/Abilities/Competencies Excellent verbal and written communication skills. Ethical and Critical Thinking. Excellent interpersonal and customer service skills. Excellent sales and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Education and Experience: Bachelor's degree in Business Administration, Information Technology, or related field. Proven experience in service coordination, project management, or client support roles, preferably in a technology consulting or professional services environment.
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Delivery Service Manager
hace 1 semana
Mexico City Global Payments Inc. A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Service Delivery Manager
hace 3 semanas
Mexico City Perficient A tiempo completoWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...
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Service Delivery Manager
hace 3 semanas
Mexico City Perficient A tiempo completoWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...
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Service Delivery Director
hace 7 días
Mexico City Kyndryl A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. We are always moving forward and building a more equitable, inclusive world for our employees, customers and communities.The RoleService Delivery DirectorThe Service Delivery Director is a key leadership role responsible...
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Service Delivery Director
hace 7 días
Mexico City Kyndryl A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. We are always moving forward and building a more equitable, inclusive world for our employees, customers and communities.The RoleService Delivery DirectorThe Service Delivery Director is a key leadership role responsible...
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Service Delivery Operations Manager
hace 3 semanas
Mexico City Perficient A tiempo completoWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...
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Service Delivery Operations Manager
hace 4 días
Mexico City Perficient A tiempo completoWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...
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Support Service Delivery Manager
hace 4 días
Mexico City Perficient A tiempo completoWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...
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Service Delivery Director
hace 16 horas
Mexico City Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role...
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Service Delivery Director
hace 18 horas
Mexico City Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role...
