Service Delivery Coordinator
hace 1 semana
Main Purpose of the Role: The Service Coordinator within the Digital Infrastructure Practice is responsible for ensuring the seamless delivery of services to our clients. Your organizational skills, attention to detail, and customer-centric approach will be instrumental in maintaining high levels of client satisfaction and operational efficiency within the practice. Essential Functions: Translating priorities into operational reality; aligning communication, accountabilities, resource capabilities and internal processes to ensure that strategic priorities yield measurable and sustainable results. Act as the main liaison between clients and the Digital Infrastructure Practice, providing exceptional service and support throughout the engagement lifecycle. Build strong relationships with client stakeholders, understanding their needs, preferences, and expectations. Proactively address client inquiries, concerns, and escalations, ensuring timely resolution and effective communication. Receive and review service requests from clients, ensuring clarity, completeness, and alignment with service level agreements (SLAs). Monitor resource utilization and capacity within the Digital Infrastructure Practice, identifying opportunities for optimization and efficiency improvement. Collaborate with resource managers and team leads to address staffing gaps, skill shortages, and capacity constraints proactively. Track service delivery progress, milestones, and deliverables, ensuring adherence to project timelines and quality standards. Maintain accurate records of service requests, activities, and client interactions in the service management system or CRM platform. Generate reports, metrics, and KPIs related to service performance, resource utilization, and client satisfaction. Analyze data trends and insights to identify areas for improvement and drive process enhancements within the practice. Required Skills/Abilities/Competencies Excellent verbal and written communication skills. Ethical and Critical Thinking. Excellent interpersonal and customer service skills. Excellent sales and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Education and Experience: Bachelor's degree in Business Administration, Information Technology, or related field. Proven experience in service coordination, project management, or client support roles, preferably in a technology consulting or professional services environment.
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Service Delivery Coordinator
hace 7 días
Mexico Pellera Technologies Mexico A tiempo completoMain Purpose of the Role: The Service Coordinator within the Digital Infrastructure Practice is responsible for ensuring the seamless delivery of services to our clients. Your organizational skills, attention to detail, and customer-centric approach will be instrumental in maintaining high levels of client satisfaction and operational efficiency within the...
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Service Delivery Coordinator
hace 7 días
Mexico Pellera Technologies Mexico A tiempo completoMain Purpose of the Role: The Service Coordinator within the Digital Infrastructure Practice is responsible for ensuring the seamless delivery of services to our clients. Your organizational skills, attention to detail, and customer-centric approach will be instrumental in maintaining high levels of client satisfaction and operational efficiency within the...
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Service Delivery Coordinator
hace 1 semana
Mexico City Pellera Technologies Mexico A tiempo completoMain Purpose of the Role: The Service Coordinator within the Digital Infrastructure Practice is responsible for ensuring the seamless delivery of services to our clients. Your organizational skills, attention to detail, and customer-centric approach will be instrumental in maintaining high levels of client satisfaction and operational efficiency within the...
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Hybrid IT Service Delivery Coordinator
hace 4 horas
Mexico City SoftwareONE A tiempo completoA global software solutions provider is seeking a Service Delivery Coordinator in Mexico, Ciudad de México. The role involves supervising support operations, ensuring SLA compliance, and managing service quality across teams. Ideal candidates will have experience in IT support operations and a strong understanding of ITSM processes. This position offers...
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CX Service Delivery Coordinator
hace 2 días
Mexico City Didi A tiempo completoCompany OverviewDiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
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CX Service Delivery Coordinator
hace 4 horas
Mexico City Didi A tiempo completoCompany OverviewDiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
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Service Delivery Lead – Multi-Channel Support
hace 4 horas
Mexico City PowerToFly A tiempo completoAn innovative tech company is seeking a Service Delivery Coordinator in Mexico City to supervise and coordinate service operations across various support teams. This role focuses on ensuring SLA compliance and service quality, monitoring performance metrics, and facilitating effective communication between teams and clients. The ideal candidate will be...
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CX Service Delivery Coordinator
hace 2 días
Mexico City DiDi Chuxing A tiempo completoDiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services....
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CX Service Delivery Coordinator
hace 4 horas
Mexico City DiDi Chuxing A tiempo completoDiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services....
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Delivery Service Manager
hace 4 semanas
Mexico City Global Payments Inc. A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
