Services Desk
hace 2 semanas
HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.SD Role and Responsibilities• · Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users·Route problems to internal 2nd and 3rd level IT support staff.· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.· Administer and provide User account provisioning.· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training and departmental development. Routine maintenance updates with other IT staff and business units. Provide all required documentation including standards, configurations and diagrams. Provide knowledge transfer of EUC operationsWe offer a competitive package that includesLife insuranceMajor Medical Expenses InsuranceMinor Medical Expense InsuranceSavings Fund 13% (up to MXN $4,293 monthly)Food vouchers 10% (up to MXN $4,400 monthly)30 days as Christmas Bonus12 days of vacation in the first year, increasing 2 days as dictated by law.Additionally, we provide continuous training and development opportunities to help our employees achieve their professional goals.If you're interested, send us your resume in English to ana.manzano@hcltech.com and apply here For latest updates, follow our page: https://www.linkedin.com/showcase/hcltech-mexico/
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Services Desk
hace 4 días
Observatorio, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Service Desk
hace 2 semanas
Observatorio, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Service Desk
hace 2 semanas
Observatorio, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Service Desk Bilingue
hace 4 días
Observatorio, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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SD Manager
hace 4 días
Observatorio, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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SD Manager
hace 2 semanas
Observatorio, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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SD Manager
hace 2 semanas
Observatorio, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Services Desk Jr. en Español
hace 13 horas
Observatorio, México HCLTech A tiempo completoHCLTech es una empresa tecnológica global con más de 223.000 empleados en 60 países. Ofrece capacidades líderes en la industria, centradas en la tecnología digital, la ingeniería, la nube y la IA, impulsadas por una amplia cartera de productos y servicios tecnológicos. Trabajamos con clientes de los principales sectores, ofreciendo soluciones para...
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Services Desk Jr. en Español
hace 10 horas
Observatorio, México HCLTech A tiempo completoHCLTech es una empresa tecnológica global con más de 223.000 empleados en 60 países. Ofrece capacidades líderes en la industria, centradas en la tecnología digital, la ingeniería, la nube y la IA, impulsadas por una amplia cartera de productos y servicios tecnológicos. Trabajamos con clientes de los principales sectores, ofreciendo soluciones para...
