Maintenance Manager

About JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. Area Maintenance Manager. Main Roles and Responsibilities Required Experience in Maintenance and General Services of Distribution Centers or similar facilities. Establish strategy and direction for site operations (Facility Management) consistent with client goals and align team accordingly (Maintenance and general services) Coordinate the operational aspects of the properties in a manner, which protects, maintains and improves the value of the client's assets. Inspect properties four times per year or as needed to determine condition and extent of service required Develop and manage annual operating expense budgets; Provide written variance analysis and forecast to client Develop property specific multi-year capital improvement project plans; manage the process to complete the projects Manage third-party contractors / vendors engaged in operating and maintaining properties Team with Contract Manager to bid and contract for scheduled and operational maintenance and project services Transform existing operational practices to leverage tools, processes, relationships, best practices to ensure service delivery is high efficient and effective. Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with the performance. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery. Employee Management Work with Account Director to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality of service delivery and further the client partnership. Foster a collaborative teamwork environment. Ensure optimal roll out and training in the use of standard of tools, processes and systems where possible : Facility computerized maintenance management system. Work with the Account Director to source employee career growth and development opportunities within or outside of the account. Promote energy and enthusiasm. Maximize productivity. Motivate employees with recognition and career growth opportunities. Ensure facility compliance with use of the new tools. Understand employees career growth aspirations to enable matching of firm needs with employee abilities. Service Delivery Leads the facility organization to perform in accordance with the Service Level Agreements, achieve the Key Performance Indicators and score favorably on the client satisfaction surveys. Administrate contract services including all major facilities operations as well as Critical Environments and services, HVAC, Fire Life Safety, janitorial, pest control, landscape and other services Optimize service call responsiveness Ensures reliability of conveyance equipment and building infrastructure supporting operations by completing preventive maintenance and reactive work orders. Ensure properties in the regional portfolio pass the management, operations and financial audits Financial Management Develop and maintain operating budgets for all sites, meeting targets as defined in KPIs Meet facility specific cost savings targets to contribute to the account achieving significant savings in year one and two of outsourced operations. Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts. Work with finance and accounting professionals to produce on time and accurate reports, including cost savings initiatives, variance analyses, etc. Skills / Qualifications Mechanical or electrical engineering or related field. Minimum 5 years direct supervision of multi-building operations required. Experience in managing multi-s #J-18808-Ljbffr