Global Account Manager
hace 2 semanas
Morrison Express is looking for a Global Account Manager to join our growing team.
AT MORRISON EXPRESS, OUR VISION IS TO BECOME AN EXCEPTIONAL SERVICE ORGANIZATION - ONE THAT'S BUILT ON AN UNWAVERING AND UNENDING FOCUS ON OUR CLIENTS
We will delight our customers with service standards that far exceed their expectations. We will measure our success by our customers' words, not ours.
As an exceptional service organization, we will maintain and expand long-term relationships with valued customers and achieve high levels of profitable growth in that process.
As the Global Account Manager you will be responsible for MEC's service quality the assigned key account(s), retention and growth of the client's volume, revenue, and profitability.
You will work to understand the client's needs, identify expectations, measure service feedback, and centralize reporting under the Global Account Management Program.
You will play a key role in establishing and maintaining a long-term, strategic relationship with key decision makers and influences within the account on a consistent basis.
Essential Responsibilities:
- Infiltrate assigned client(s) by building a close professional relationship with all decision makers in terms of transportation and Logistics.
- Work closely with local operations team and Regional Account Manager (RAM) to ensure all service expectations are being met.
- Understand client's problems and challenges, while looking for opportunities to design, offer, sell and implement competitive logistics and supply chain solutions related but not limited to: air freight, ocean freight, domestic trucking, customs brokerage, project management, rigging, and assembly.
- Provide prompt and compelling service proposals to address client's requirements, earn trust from client and reduce/eliminate client's willingness to look for quotations from competitors or to launch RFQ processes
- Develop accountspecific growth strategy and metrics to track success
- Develop relationships with current and new prospective suppliers to ensure service proposals are competitive for the client and profitable for MEC. Ensure that reputable suppliers in place for handling day to day cross border and trucking needs.
- Become knowledgeable on MEC's capabilities and success stories within the client's industry of focus
- Develop new customer relationships with companies within the industry of focus and geographically related to the district/area where employee is located
- Drive contract management process and be responsible for accurately and timely quotations for assigned customers using general tariffs provided by product leaders and based on knowledge of customer buying triggers and/or target/market rates. Must work closely with Director of Account Management, Sales heads, and Ops to ensure that all pricing is aligned as needed.
- Responsible to develop, maintain, train, certify, and recertify all full time, part time, and 3rd party payroll employees who handle assigned customers on CSOPs (Customer Specific Operating Procedures)
- Define and implement client specific SOP's and ensure that they are being adhered to throughout the MEC Organization at regional and local levels
- Responsible for ensuring that all customer requested milestones and metrics are being met to exceed client expectations. Work closely with origin or destination stations to identify and solve any root cause issues that may be leading to service failures.
- Organize and lead local Customer Business Reviews.
Supervisory Responsibilities:
This position could supervise up to 4 full time employees and may supervise temporary employees from time to time based on volumes.
Qualifications:
- 10 years of experience in Freight Forwarding Operations, with experience in Air Import operations.
- Experience managing and growing a global account, either in an account management or business development role.
- Understanding and ability to present and sell supply chain solutions
- Capable of generating new sales leads and customer relationships
- Past account management experience a plus.
- Professional and courteous communication skills, analytical and organizational skills, strong attention to details.
- Ability to manage workload and prioritize tasks based on department objectives, knowing when to escalate.
- Proficient with Microsoft Office Programs.
- We are proud to be an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment, celebrate diversity, and prohibit discrimination or harassment for all employees, contractors, partners, vendors, and customers._
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