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Application Portfolio Management, Sr Analyst
hace 3 meses
Job Details
What you will do:
How would you do it:
- Acts as an Application Portfolio Management SME responsible for the development, implementation, and management of the APM Strategy, Processes & Policies as determined by the overall ITSM Roadmap.
- Developing Configuration Item relationships for Business Capabilities, Information Objects, Business Applications, and Application Services.
- Lead and drive all Continual Service Improvement enhancements to the APM process and ServiceNow implementation in accordance with Industry "Good Practice" (i.e., ITIL Framework).
- Provide regular reports and recommendations to Business/IT Application Owners and Key Stakeholders.
- Responsible for prioritizing and resourcing for the APM team.
- Manage and work with the Governance, Risk & Compliance department on the development and operationalization of Associated APM Policies and Controls.
- Manage and drive the development, enhancement, and configuration of the ServiceNow platform in support of APM, ensuring data quality and consistency.
What we look for:
- Bachelor's Degree or related work experience
- Years of Experience 7 years
- Experience in management of Business Applications, and Technical and Application Services in support of all IT Service Management processes.
- Experience in the definition of Business Applications and associated APM best practices.
- Knowledge of ServiceNow Common Service Data Model (CSDM) Framework
- ITIL Foundation (V3 / 4) Certification
- ITIL Lifecycle or Capability certification(s) in Service Strategy, Service Design
- Application Portfolio Management certification desired
- Strong verbal/written communication, with the ability to effectively interact with individuals at all levels of responsibility and authority.
- Ability to prioritize, delegate and foster the development of highperformance teams to lead/support an environment driven by customer service and teamwork.
