Junior Technical Support Engineer
hace 1 semana
Mission
Improvado is committed to empowering the revenue of marketing teams to make business decisions through data simplification.
Today, data lives in many different silos and business users need to rely on scarce technical resources in order to get the answers they need to do their job effectively.
Improvado is changing thatProduct & Company
Improvado is a modern data stack SaaS company, headquartered in San Francisco, with offices across the globe. We built a no-code revenue data platform centralizing data from hundreds of marketing & sales sources.
We are a Series A startup with $30 million raised in investments. We are rapidly scaling and doubling revenue growth every year.
Today, we are excited to be partnering with companies like ASUS, Illy, Activision, Adroll, Docker, Hims, OMD, the University of San Francisco, and many others.
Culture
At Improvado, we are extremely curious, open, and hard-working. We take great pride in our diverse culture and remote-first approach. We value diverse experiences and we know that this makes us stronger. We are looking for great people who want to grow and develop fast - personally, and professionally.
About The Role
Improvado is seeking an ambitious and driven
Responsibilities
Customer communication via Helpdesk (Jira) or video calls (Google Meet).
Identify customer problems, research, and escalate them to the right team
Solving different technical data-related issues using SQL, CLI, Postman, Kibana, etc.
Covering regular cases with documentation
Working cross-functionally with The Customer Success, Product, Analytics, and Engineering Teams
Being an expert on Improvado products behind our customers
Requirements:
Bachelor's Degree in computer science, data analytics, statistics, or information systems
Basic SQL Skills (SELECTs, JOINs, UNIONs, etc)
Advanced or fluent English
Good communication & verbal thinking skills
Ready to learn a lot and not afraid of constructive feedback
Eager to talk with customers and help them with solving difficult cases
Nice to have
Working experience as a Technical Support Engineer, Data Analyst, or similar
You have worked in a consulting-like organization or digital marketing agency
Knowledge of marketing analytics
Experience interacting with customers across different organization levels
Basic knowledge of ETL/ELT concepts
Experience with BI tools like Tableau, Google Data Studio, or PowerBI
Linux console understanding
Experienced with Postman
Familiarity with ELK stack
Why Improvado?
Opportunity to skip standard internships and start working long-term immediately
Remote OK (with flexible working hours)
Strong product/market fit:
marketing data product for US-based enterprises
20 working days of vacation
Holidays according to the US calendar and additional days off
Ideal time & stage to benefit from companies growth - just got Series A :)
Extremely fun & open startup environment
Opportunity to receive a sponsorship for courses to keep learning new technologies (in accordance with the duties performed and the necessary growth)
Chance to get the company's stock options in the future
li-remote
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