Sr. Program Manager

hace 1 semana

Santiago de Querétaro, Querétaro de Arteaga, México Concentrix A tiempo completo

Description

We're Concentrix. A new breed of tech company Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers :

  • Challenge Conventions
  • Deliver outcomes unimagined
  • Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix.

A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.

You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces.

Specific benefits plans will vary by country / region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

LI-Hybrid

  • 12 + years of experience in managing all aspects of technical projects that includes Deliverables (Plan, Track and Artefacts), Stakeholders (Product, Engineering, PMO), Operation (Risk, Conflict, Escalation, Resources, Communication, Metrics)and Strategic (Best Practices, Process, Change Agent)
  • Experience in .Net development and has hands-on experience for at least 8 + years.
  • Knowledge or experience in Microsoft Azure, DevOps.
  • Coordinating communication between stakeholders from multiples teams such as Requirement, Design, Development, QA, Release, Sustenance and Support.
  • Delivering complex projects or programs from initiation to completion - including PI Planning, resource requirements, scope, timelines, milestones, dependencies, risks, and mitigation strategies.
  • Setting up of processes, tools and cadences for communication, PI planning, Sprint tracking and documentation, issue tracking and documentation, metrics, dashboards, and reports.
  • Working with the development team to capture not just functional requirements but also non-functional requirements such like Compliance, Security, Scalability, Availability, Reliability, Observability (Monitoring, Logging, Tracing)
  • Driving towards implementation of proper Agile process. Communicate Sprint metrics to PMO. Provide and execute improvement plan.
  • Contributing to pre-launch, post-launch, and support activities.

Location : IND Work-at-Home

IND Work-at-Home

Language Requirements :

Time Type : Full time

Full time


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