Servers Support Engineer

hace 2 semanas


Juárez, Chihuahua, México Genpact A tiempo completo

Responsibilities

  • Technical on Compute solutions like MS AD, Servers
  • Bring Industry best practices to ensure operational stability
  • Work on Service improvement projects across in partnership with internal and partner teams
  • Explore opportunities to optimize the resources
  • Relevant years of experience in Installation, configuration and troubleshooting knowledge on several compute technologies
  • Should have good understanding with extensive handson experience on Active Directory Services, Servers Setup, Virtualization and Backups.
  • Provide Lead technical support on all, including complex compute issues liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team
  • Can maintain a lab environment for training, testing of new services and support of customers.
  • IT Management Solutions like SCCM, Tanium.
  • Should have good understanding about operating systems Windows/Linux based systems
  • Handle both reactive (customer call) and proactive (monitoring) incidents.
  • Ability to work in a virtual team environment.
  • Ability to work with multiple teams with multigeo distribution in multiple countries
  • Involved in problem management as the owner of the technical resolution Change management.
  • Handle standard change request, according to our change control and risk review process.
Qualifications we seek in you

Minimum qualifications

  • Experience in Installation, configuration and troubleshooting of IT Infrastructure onprem/cloud
  • Advanced English
Preferred qualifications

  • Windows Server 2016/201
  • VMware
  • NetBackup Software
  • SAN/NAS management

Tipo de puesto:
Tiempo completo, Por tiempo indeterminado

Horario:

  • Horas extra
  • Lunes a viernes
  • Rotativo
  • Turno de 8 horas
  • Turno matutino
  • Turno vespertino

Prestaciones:

  • Seguro de gastos médicos mayores
  • Seguro de vida

Tipos de compensaciones:

  • Bono anual

Puede trasladarse/mudarse:

  • 32414, Juárez, Chih: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Educación:

  • Bachillerato terminado (Deseable)

Experiência:

  • Redes y Servidores: 3 años (Deseable)

Idioma:

  • Inglés (Deseable)

Lugar de trabajo:
Empleo presencial
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