Servers Support Engineer

hace 2 semanas

Juárez, Chihuahua, México Genpact A tiempo completo

Job description With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it.

Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey

Who are the key relationships for this role:
IT Leadership Genpact and Partner, Tower Leads Infrastructure, IT Transition / Solutioning, ETO, IT support groups

What are the minimum prior qualifications to be an applicant for this role:

What are the key initiatives & challenges facing this role in the next six months to three years:
This role contributes to the success of the EC vertical by adding more teeth and power to our current group and ensure we work closely with all the global teams

Key Roles and Responsibilities

  • Technical on Compute solutions like MS AD, Servers
  • Bring Industry best practices to ensure operational stability
  • Work on Service improvement projects across in partnership with internal and partner teams
  • Explore opportunities to optimize the resources

Specific competences ( Essential)

  • Should have good understanding with extensive handson experience on Active Directory Services, Servers Setup, Virtualization and Backups.
  • Provide Lead technical support on all, including complex compute issues liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team
  • Have the ability to maintain a lab environment for training, testing of new services and support of customers.
  • IT Management Solutions like SCCM, Tanium.
  • Should have good understanding about operating systems Windows/Linux based systems
  • Handle both reactive (customer call) and proactive (monitoring) incidents.
  • Ability to work in a virtual team environment.
  • Ability to work with multiple teams with multigeo distribution in multiple countries
  • Involved in problem management as the owner of the technical resolution Change management.
  • Handle standard change request, according to our change control and risk review process.

Specific competences (Desirable)

  • Windows Server 2016/201
  • VMware
  • NetBackup Software
  • SAN/NAS management

Tipo de puesto:
Tiempo completo, Por tiempo indeterminado

Horario:

  • Lunes a viernes
  • Turno de 8 horas

Prestaciones:

  • Aumentos salariales
  • Ayuda o servicio de transporte
  • Caja de ahorro
  • Programa de referidos
  • Seguro de gastos médicos mayores
  • Seguro de vida
  • Trabajo desde casa
  • Vacaciones adicionales o permisos con goce de sueldo
  • Vales de despensa

Tipos de compensaciones:

  • Bono anual
  • Bono de asistencia
  • Bono de puntualidad

Puede trasladarse/mudarse:

  • 32414, Juárez, Chih: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Pregunta(s) de postulación:

  • Expectativa salarial:

Educación:

  • Licenciatura terminada (Obligatorio)

Experiência:

  • Servidores: 7 años (Obligatorio)

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo:
remoto híbrido en 32414, Juárez, Chih.

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