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Customer Services Representative
hace 1 semana
CUSTOMER SERVICE REPRESENTATIVE Responsibilities The customer service representative is responsible for provide single point of contact for commercial support to our customers and sales representatives and interact frequently with Chemetall ́s manufacturing areas and warehouses.
Candidate should demonstrate the ability to manage multiple tasks.Formula for Success:
Fulfill order management in SAPDrive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)Identify and implement process improvements.
Facilitate proper and efficient information flow to meet or exceed customer needs and departmental and division wide performance expectations.Ability to handle high-pressure, fast-paced environment requiring diligence to detailProven analytical and critical thinking skillsAbility to constructively manage conflicts and discrepancies towards positive resolutionPrioritizing customer demand to assist with improved product flowWork with finance team to resolve customer credit and billing requests
- Collect and react to customer feedback and claims, derive insights for sales and technical service, forward requests – if necessary – to technical service Provide information about ECT products and services to customersMonitor history of order volume and product portfolioDerive strategic insights for marketing and segment managersProvide input for sales and production planning process: keep track on orders and coordinate with supply chain and operations to ensure frictionless product supplyIngredients for Success: Advanced English
- BS Degree preferred
- 1-2 years of similar work experience required
- Relationship management and customer care on phone
- Understanding customer order patterns and support
Analytical thinking:
data analysis and evaluation
- Interface with supply chain and sales Knowledge of CRM software and SAP
- Excellent communication and administrative skills Strong knowledge of Microsoft Office (word, excel, email, internet)Strong listen, written and verbal communication skillsHigh Ability to speak, write, and read English
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Customer Services Representative
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Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completoCUSTOMER SERVICE REPRESENTATIVE Responsibilities The customer service representative is responsible for provide single point of contact for commercial support to our customers and sales representatives and interact frequently with Chemetall ́s manufacturing areas and warehouses. Candidate should demonstrate the ability to manage multiple...
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Customer Services Representative
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Santiago de Querétaro, Querétaro de Arteaga, México RPMGlobal A tiempo completoCUSTOMER SERVICE REPRESENTATIVEResponsibilitiesThe customer service representative is responsible for provide single point of contact for commercial support to our customers and sales representatives and interact frequently with Chemetall ́s manufacturing areas and warehouses. Candidate should demonstrate the ability to manage multiple tasks.Formula for...
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