Customer Services Representative

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México Rpmglobal A tiempo completo

CUSTOMER SERVICE REPRESENTATIVE Responsibilities The customer service representative is responsible for provide single point of contact for commercial support to our customers and sales representatives and interact frequently with Chemetall ́s manufacturing areas and warehouses.

Candidate should demonstrate the ability to manage multiple tasks.

Formula for Success:

Fulfill order management in SAPDrive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)Identify and implement process improvements.

Facilitate proper and efficient information flow to meet or exceed customer needs and departmental and division wide performance expectations.
Ability to handle high-pressure, fast-paced environment requiring diligence to detailProven analytical and critical thinking skillsAbility to constructively manage conflicts and discrepancies towards positive resolutionPrioritizing customer demand to assist with improved product flowWork with finance team to resolve customer credit and billing requests

  • Collect and react to customer feedback and claims, derive insights for sales and technical service, forward requests – if necessary – to technical service Provide information about ECT products and services to customersMonitor history of order volume and product portfolioDerive strategic insights for marketing and segment managersProvide input for sales and production planning process: keep track on orders and coordinate with supply chain and operations to ensure frictionless product supplyIngredients for Success: Advanced English
  • BS Degree preferred
  • 1-2 years of similar work experience required
  • Relationship management and customer care on phone
  • Understanding customer order patterns and support

Analytical thinking:
data analysis and evaluation

  • Interface with supply chain and sales Knowledge of CRM software and SAP
  • Excellent communication and administrative skills Strong knowledge of Microsoft Office (word, excel, email, internet)Strong listen, written and verbal communication skillsHigh Ability to speak, write, and read English
#J-18808-Ljbffr

  • Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completo

    CUSTOMER SERVICE REPRESENTATIVE Responsibilities The customer service representative is responsible for provide single point of contact for commercial support to our customers and sales representatives and interact frequently with Chemetall ́s manufacturing areas and warehouses. Candidate should demonstrate the ability to manage multiple...


  • Santiago de Querétaro, Querétaro de Arteaga, México RPMGlobal A tiempo completo

    CUSTOMER SERVICE REPRESENTATIVEResponsibilitiesThe customer service representative is responsible for provide single point of contact for commercial support to our customers and sales representatives and interact frequently with Chemetall ́s manufacturing areas and warehouses. Candidate should demonstrate the ability to manage multiple tasks.Formula for...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    We are looking for an enthusiastic Customer Services Representative to join our friendly team at Mexico Office in Juriquilla, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.Your main responsibilities will include but will not be limited to:Reviewing and correcting data...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Customer Care Representative Ria Querétaro, Mexico Posted 11 days ago Permanent Competitive Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Ria Money Transfer is the second-largest global money transfer company and a division of the Ria Mexico Solution S de R.L de C.V. RIA is a worldwide leader in...


  • Santiago de Querétaro, Querétaro de Arteaga, México MICHELIN A tiempo completo

    Customer Service Representative ABOUT MICHELIN Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital...


  • Santiago de Querétaro, Querétaro de Arteaga, México Avery Dennison A tiempo completo

    Avery Dennison RBIS is a global leader in apparel and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison provides intelligent , creative and sustainable solutions that elevated brands and accelerate performance throughtout the global retail supply chain. We wlwvate brands throught graphics ticket, tags and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.We are looking for an enthusiastic Customer Care Expert to join our dedicated...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a...


  • Santiago de Querétaro, Querétaro de Arteaga, México England Logistics A tiempo completo

    The Client Services Representative plays an important role in the overall success and health of our factoring portfolio. The CSR works as part of a team in a fast-paced high impact environment. The CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit,...


  • Santiago de Querétaro, Querétaro de Arteaga, México England Logistics A tiempo completo

    The Client Services Representative plays an important role in the overall success and health of our factoring portfolio.The CSR works as part of a team in a fast-paced high impact environment. The CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client.The CSR will collaborate with credit,...


  • Santiago de Querétaro, Querétaro de Arteaga, México 5660 Seco Tools de Mexico S.A. de C V A tiempo completo

    Who We Are and What We Do We are a people company in the machining business. For over 80 years, we have been more than just a cutting tool provider. Our tools help build planes, trains, automobiles, and everything else around us. Your phone cases? The molds are cut and built by our tools. The lenses in the glasses you wear? Cut by Seco's products. The...


  • Santiago de Querétaro, Querétaro de Arteaga, México Eaton Corporation A tiempo completo

    Eaton's Corporate Sector division is currently seeking a Customer Service RepresentativeWhat you'll do:Job Summary Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton's manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks. Job...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Our enthusiastic Customer Services team are the first point of contact to our customers when they need support with their transactions. The team provides information...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria Financial group A tiempo completo

    Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Ria Money Transfer is the second-largest global money transfer company and a division of the Ria Mexico Solution S de R.L de C.V. RIA is a worldwide leader in...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group plc A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products...


  • Santiago de Querétaro, Querétaro de Arteaga, México Community Phone Company A tiempo completo

    Community Phone remote first and alwaysAt Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group Plc A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group Plc A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products...

  • Customer Service Manager

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Diebold Nixdorf A tiempo completo

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. The Customer Service Manager is responsible for ensuring the delivery...