Operations Manager, Mexico

hace 7 días

Ciudad de México, Ciudad de México British Council A tiempo completo
Operations Manager, Mexico

Date:22 Nov 2023

Location:
Mexico City
, Americas, MX, Mexico

Company:
British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.

Salary:32,621 MXN plus competitive benefits (for example, hybrid working model, health care and life insurance, among others)

Contract Type:
Indefinite

Location:
Mexico City

Closing Date:
advert will close on

Wednesday, December 6, 2023 at 23:59 Colombia time.

Role Purpose

As our Operations Manager, you will oversee the financial and operational aspects of our country's teaching operations, including efficient planning of teacher resources, managing relevant costs, and implementing process enhancements to boost profitability.

This role involves ensuring the teaching operations team operates within budget and aligns seamlessly with regional and departmental strategies. Your responsibility will also include developing our local operations team.

Main accountabilities but not limited to the following

  • Working with the Country and Cluster Operations Lead, translates Regional English Strategies into 13 year Operations plan, including continual improvement to global standards, effective integration of new products/services /delivery methods and process/ systems changes.
  • Implements a range of standardised, operational procedures and systems within the Teaching Centre(s) to achieve specified, clearly measurable targets (revenue, volume, time and/or cost).
  • End to end oversight of operational planning, logistics, resourcing, service delivery performance /standards and effective capacity management for the country.
  • Agrees SLA (Service Level Agreement) requirements and performance management of supporting functions/external suppliers.
  • Provides support and oversight to student administration including transfers, waiting lists, absences.
  • Develops and maintains excellent relationships and communication with internal stakeholders across a range of business and geographical areas, to inform and enable mediumterm innovation and improvements in the quality of teaching delivery.
  • Builds good working relationships with corporate stakeholders including Tax, Legal and Information Governance.
  • Supports business process improvement through reviewing data, analysing outcomes and providing recommendations to the Cluster Operations Lead.
  • Reports on teacher utilisation using agreed regional templates.
  • Uses standardised processes to monitor compliance with agreed risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, antifraud measures). Highlights to senior managers any instances of noncompliance.
  • Ensures team receive and maintain appropriate induction/training in all relevant risk management procedures.
  • Responsible for accuracy of student financial and registration data including management of debtors and refunds; Teaching Centre financial records as per audit requirements and hourly paid teacher and YL Assistant pay claims.
  • Accurate and timely completion of FCCF requirements including income reconciliations, cash flow and deferred income
  • Plans and prioritises country's operational activities, and supports team development towards effective delivery of services and delivery of work plan.
  • Manages day to day performance of country operations team, Motivates and encourages team performance, addressing sickness, discipline etc., to ensure high quality service delivery is maintained at all times.

Requirements of the role

  • Experience of
- operations management with exposure to streamlining operations.
- cost management.
- successfully delivery of business process improvement.

  • Professional Degree.
  • Written and verbal proficiency in English at C1 level is required.
  • C2 level o Spanish is also required.
A connected and trusted UK in a more connected and trusted world.

Equality, Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.

We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.

All disabled applicants who meet the essential criteria are guaranteed an intervie

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