Customer Support Engineer Analyst

hace 1 semana

Ciudad de México, Ciudad de México GE Digital A tiempo completo

Job Description Summary:

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.

Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework.

There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.


Roles and Responsibilities

  • Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on
- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.

  • Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
  • Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
  • Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
  • Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

  • For roles outside of the USA
  • This role requires basic experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
  • For roles in USA
  • Bachelor's degree [in X discipline(s)] from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

  • Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA.
For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information:

Relocation Assistance Provided:
No

LI-Remote - This is a remote position

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