Crc Case Manager

hace 2 semanas


Ciudad de México, Ciudad de México Percepta International A tiempo completo
CRC Case ManagerMX-DF-Mexico DF

Description:

At Percepta, we bring first-class service across each market we support.

As a
Customer Service
Advisor in
Mexico City, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.


What You'll Be Doing

Customer Service Advisor es responsable de proporcionar un servicio de atencion al cliente oportuno y profesional en respuesta a las consultas e inquietudes de los clientes a traves del telefono, correo electronico, chat en vivo, SMS/WhatsApp y redes sociales para los clientes de Argentina, Chile, Peru y Colombia. El Customer Service Advis es responsable de manejar los contactos iniciales con el centro, ayudar con consultas generales o crear un caso que sera seguido y gestionado por los equipos de Gestion de Casos.

During a Typical Day, You'll

  • Proporcionar soluciones eficaces y eficientes a las consultas e inquietudes de los clientes en relacion con productos, servicios, etc. del sector del automotriz.
  • Cumplir o superar los objetivos mensuales de rendimiento del call center, incluidos los objetivos de calidad y rendimiento de las llamadas.
  • Completar con precision la documentacion apropiada para cada transaccion en las herramientas CRM proporcionadas.
  • Gestionar los contactos telefonicos, por correo electronico, SMS, WhatsApp y redes sociales de los clientes.
  • Ofrecer altos níveles de satisfaccion del cliente mediante un trato profesional.
  • Formacion cruzada en otros programas y responsabilidades segun sea necesario
  • Realizar otras tareas asignadas.

What You Bring to the Role

  • Bachillerato concluido.
  • 6 meses de experiência en Atencion al Cliente.
  • Preferible experiência previa atendiendo a clientes por telefono.
  • Preferentemente con experiência o interes en trabajar con tecnologia.
  • Experiência con sistemas de contacto con el cliente.
  • Preferible experiência en el sector de la automotriz.
  • Fuertes habilidades de comunicacion escrita y oral. Excelente ortografia, articulado, sensible al tono. Capacidad de escucha / lectura proactiva.
  • Habilidades demostradas en escalada de clientes, superacion de objeciones, resolucion de conflictos y negociacion. Orientacion a las ventas y capacidad para cerrar oportunidades de venta.
  • Fuerte servicio al cliente, empatico, tolerante, interpersonal y habilidades para construir relaciones. Adaptable a diferentes tipos de clientes y situaciones.
  • Gran capacidad para trabajar en equipo, y trabajar bien en un entorno de equipo cercano, autosuficiente, y con supervision mínima.
  • Cuidadoso en la gestion de datos y en la prevencion de errores. Manejo eficaz de la informacion.
  • Flexibilidad en el horario de trabajo, disponible, mananas, tardes y fines de semana.
  • Capacidad para demostrar un alto grado de profesionalismo.

What You Can Expect

  • Salario compettivo
  • Prestaciones de ley y adicionales.
  • 12 dias vacaciones,
  • Prima vacacional 25% 1er ano, sucesivos 50%
  • Aguinaldo 15 dias.
  • Vales de despensa 10%
  • Vales de restaurante a los 90 dias.
  • Seguro de vida 24 meses de salario.
  • Gratificacion: a partir del segundo ano laborado.
  • Programas de entrenamiento.
  • Programa de recompensas para empleados.

A Bit More About Your Role
Debe ser capaz de interactuar con todos los departamentos y contactos internos y externos. Debe representar a Percepta de forma profesional ante todos los clientes y organizaciones y contactos externos.

Acerca de Percepta

Fundada en 2000, Percepta cuenta con centros de contacto en todo el mundo que se enorgullecen de ofrecer una experiência de cliente sin fricciones a nuestros clientes.

Nuestros valores son el corazon de nuestra organizacion, y vivimos, respiramos y nos regimos por ellos todos los dias.

Como miembro del equipo de Percepta, puedes esperar:

Cultura de servicio:
ser tratado como si fueras el cliente desde el primer dia.

Trabajo en equipo:

pertenecer a un entorno de equipo familiar que fomenta el crecimiento, promueve la confianza y la comunicacion abierta, y reconoce el valor de tus contribuciones.


Respeto:
un equipo responsable, confiable y que te presta toda su atencion.

Proactividad:

- rodearse de personas orientadas a la busqueda de soluciones que se esfuerzan por mejorarse a si mismas, a los demas y a la organizacion

Crecimiento profesional:
muchas oportunidades de aprendizaje.

Diversidad:
formar parte de una organizacion diversa y con mentalidad de comunitaria que trata de divertirse

Remuneracion competitiva - cuidamos de la familia, por eso ofrecemos algo mas que salarios competitivos y grandes beneficios. Nuestros programas ofrecen incentivos y promueven el bienestar fisico, mental y financiero.
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