Customer Activation Team Lead

hace 7 días


Monterrey, Nuevo León, México BIND A tiempo completo

Estamos cambiando el juego, para que las Pymes tengan una herramienta que estimule su crecimiento y competitividad en el mercado actual.


Estamos en búsqueda de un Lead de Onboarding quien tendrá la responsabilidad primordial de guiar y desarrollar un equipo enfocado en asegurar una transición fluida y efectiva de los clientes desde su adquisición hasta su pleno uso y adaptación de la plataforma/servicio.

Es fundamental garantizar que el cliente comprenda y aproveche al máximo las herramientas y servicios a su disposición.

Objetivos:

  • Desarrollar e implementar estrategias para optimizar el proceso de onboarding de los clientes.
  • Supervisar y garantizar la calidad del proceso de onboarding, asegurando que los clientes se sientan apoyados y bienvenidos.
  • Minimizar el tiempo que los clientes necesitan para adaptarse y comenzar a utilizar activamente la plataforma o el servicio.

Las principales funciones del cargo son:

  • Gestionar y capacitar al equipo de Onboarding.
  • Monitorizar métricas clave relacionadas con el proceso de onboarding (por ejemplo, tiempo medio para la adaptación del cliente, satisfacción durante el onboarding, etc.).
  • Trabajar estrechamente con los equipos de Customer Success y Sales para garantizar una transición sin problemas

Qué esperamos de ti:

  • Proactividad en la identificación e implementación de mejoras en el proceso de onboarding.
  • Liderazgo efectivo y una fuerte habilidad para la formación y desarrollo del equipo.
  • Compromiso total con la experiência del cliente, asegurando su satisfacción y adaptación.

Que te proponemos:

  • Crear un México más próspero impulsando el crecimiento de las PyMEs con tecnologías y servicio excepcional
  • Un excepcional clima laboral
  • Posibilidad de trabajar con las mejores prácticas, ética profesional, procesos de excelencia y equipos de alto desempeño, que serán de alta contribución en el desarrollo y aprendizaje como profesional
  • Espacios colaborativos y de confianza para aportar, asumir nuevos desafíos y contribuir a nuestro propósito social de acompañar a nuestros clientes pyme en el crecimiento y desarrollo de sus negocios.
  • Pertenecer a una comunidad ágil, dinámica y colaborativa, en donde cada persona cuenta y cada idea tiene valor. Crecer como profesional en una cultura que potencia las habilidades e impulsa a la superación.

Habilidades y requisitos:

  • Licenciatura flexible (preferentemente relacionada a Administración, Finanzas)
- +2 años de experiência en areas Customer Centric
- al menos 1 año de experiência con actividades relacionadas a Liderazgo de Equipos Operativos.

  • Excel intermedio a avanzado Inglés deseable Lograr incrementar el eNPS / Nps, % de activaciones, tiempo de onboarding mensual y satisfacción.
-
Que tenemos para ti:

  • Prestaciones superiores a las de Ley
  • Crecimiento y desarrollo laboral
  • Excelente ambiente de trabajo
  • Horario de L a V
  • Trabajo Híbrido
  • Beneficios adicionales
**Súmate a este desafío
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