Training Specialist Contact Center
hace 7 días
Job Summary:
The Training Specialist will support the Training Manager to design, develop and deliver training curriculum, policy & procedure, and systems documentation, for the Consumer Deposits support staff.
Duties/Responsibilities:
- Support and enhance the onboarding experience for all Consumer Deposit support members.
- Support with the development and implementation of learning and development experiences.
- Analyze results from training programs to improve retention, proficiency and confidence of new hires.
- Support with the creation and delivery of communication materials for new product launches and/or workflows updates.
- Support with the development of training curriculum designed to drive brand awareness, product knowledge, and crosssell initiatives.
- Support with the development and maintenance of internal knowledge base, to ensure front line staff can easily access all current supporting materials, guidelines, and workflow documentation.
- Partner with call center manager to facilitate or develop onboarding and refresher trainings.
Required Skills/Abilities:
- Strong written and verbal communication skills and ability to present information in a clear and concise manner.
- Experience working in a fastpaced environment and ability to manage projects with a varying degree of complexity and difficulty.
- Project management experience with focus on root cause analysis and designing/implementing projects, to impact key performance indicators.
- Experience conducting inperson coaching, development, and interactive training sessions in call center environment.
- Proficient Microsoft Office Suite or related software.
- Bilingual with exceptional English language and writing skills.
Education and Experience:
- At least 2 years of experience in a training development role.
- Experience developing training materials (Inperson & Remote training, Policy & Procedure, Quick Reference Guides, Systems Documents, and Internal knowledge base).
- Experience with Learning Management System.
- High School Diploma.
- Bachelor's Degree a plus.
Tipo de puesto:
Tiempo completo
Salario:
$1.00 - $2.00 al mes
Horario:
- Turno matutino
Experiência:
- Training: 2 años (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo:
Empleo presencial
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