Support Analyst
hace 1 semana
Support Analyst:
- Publication Date: Jan 30, 2024
- Ref
No:
Location:
Monterrey, Nuevo Le
- n, MX, 66490
Who we are.
Together we create
reliable and responsive digital foundations for the world's businesses, institutions, and communities.
Learn more on
Advancing what matters
The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space.
Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Trilingual Support Analyst
Perform first-level diagnosis and troubleshooting support to end-users and customers.
Work under minimum supervision and receive inbound transactions and inquiries, provide support in accordance with established processes and document incidents and remedies.
Escalate complex incidents to second-level support personnel.- Troubleshoots via the phone, chat or other support channels, hardware, software, and network operating problems and involves technical resources to ensure resolution
- Applies understanding and knowledge of information systems products and services to assist users
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Coordinates referrals to appropriate technical, professional, or service personnel
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Provides functional or task leadership
- Coordinates special projects and system upgrades
- Briefs customers and/or management on the status of resolution efforts
- Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
- Recommends system or process improvements, including procedures, training, and enhanced documentation
- May provide occasional functional and technical guidance to less experienced staff.
- The incumbent oversees and coordinates with quickresponse customer support team and interfaces with clients (over the phone or other support channels like Chat, Self Service and/or backlog incidents) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.
- The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
- All other duties as assigned
Requirements:
- Intermediateadvanced French and English
- Basic troubleshooting skills
- Customer service and/or call center experience is a plus
Benefits:
- Savings fund
- Mayor Medical Insurance (Including Dental, Visual, Telemedicine, Phycologist, Pediatric, others might apply)
- Life insurance
- Funeral aid
- Food vouchers
- Restaurant vouchers
- Attendance bonus
- Vacation bonus
- Christmas bonus
Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged.
Read more about our commitment here.
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity.
With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology.
Learn more here-
Support Analyst
hace 1 semana
Monterrey, Nuevo León, México Atos A tiempo completoSupport Analyst: Publication Date: Feb 6, 2024 RefNo:Location: Monterrey, Nuevo Le- n, MX, 66490Who we are.Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.Learn more on Advancing what mattersSUPPORT ANALYST"Perform first-level diagnosis and troubleshooting support to end-users and...
-
Azure Support Analyst
hace 1 semana
Monterrey, Nuevo León, México Inflection Point A tiempo completoWhy is Perficient the best option? Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and...
-
Azure Support Analyst
hace 1 semana
Monterrey, Nuevo León, México Perficient A tiempo completoWhy is Perficient the best option?Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and...
-
Azure Support Analyst
hace 1 semana
Monterrey, Nuevo León, México Perficient, Inc A tiempo completoWhy is Perficient the best option?Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and...
-
It Senior Support Analyst
hace 1 semana
Monterrey, Nuevo León, México Inflection Point A tiempo completoWhy is Perficient the best option? Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and...
-
MS Dynamics Support Analyst
hace 1 semana
Monterrey, Nuevo León, México CHUBB A tiempo completoThrough the provision of triaging and troubleshooting, integration monitoring, problem management, root cause analysis and fault management services, we require a Technical Support Analyst to fulfil the business-critical vacancy for our Global MS Dynamics delivery team. The successful candidate will be joining a dynamic team who are responsible to deliver...
-
Support Analyst
hace 1 semana
Monterrey, Nuevo León, México Capital Empresarial Horizonte A tiempo completoCapital Empresarial Horizonte Empresa Mexicanaespecialista en Recursos Humanos y Tecnologíasde la Información Solicita:Support AnalystPara laborar en CDMX o GDL o QRO o MTYPerfilEscolaridad: Ingeniería en Sistemas, Informática o afín.Experiencia: Mínima de 4 añosInglés: Inglés conversacional fluido indispensableLugar a laborar: CDMX o GDL o QRO o...
-
Content Acquisition Support Analyst
hace 1 semana
Monterrey, Nuevo León, México S&P Global A tiempo completoThe Role: Content Acquisition Support Analyst.The Location: Monterrey, MX.The Team: The Team is responsible for working to secure data assets to support the Mobility Division's business products. We work with the leaders of the product, sales, and productions teams to fulfill customer needs and build new products. This contributor will support the Government...
-
Business Systsems Support Analyst
hace 1 semana
Monterrey, Nuevo León, México Multi-Color Corporation A tiempo completoBuild your Career with an Industry LeaderMulti-Color Corporation and Fort Dearborn have merged and are now the world's largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that has been committed to excellence and industry leadership for over 110 years.Under the direction of the...
-
Support Analyst
hace 1 semana
Monterrey, Nuevo León, México ZF A tiempo completoWhat's Next? Join ZF:ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...
-
Support Engineer
hace 1 semana
Monterrey, Nuevo León, México Blue Yonder A tiempo completoTitle: Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Monterrey (Virtual)OverviewBY Transportation Management (Support) Team is responsible for working with our global customer base to support the Transportation Management Solution on steady state phase of...
-
Merchandise Support, Sr Analyst
hace 1 semana
Monterrey, Nuevo León, México AutoZone A tiempo completoJob Title:Merchandise Support, Sr AnalystPosition PurposeManages and supports communications for retail and commercial operations. Directs,coordinates and exercises functional authority for planning, organization, control, integratation and completion of projects related to internal communication and customer service. Serves as a lead for cross-functional...
-
VM Performance Management Analyst
hace 1 semana
Monterrey, Nuevo León, México Avasant A tiempo completoPosition Description (Role) - VM Performance Management AnalystPosition Title: VM Analyst, VM Analyst II, VM Senior AnalystSummary: The VM Performance Management Analyst is responsible for executing day to day Performance Management vendor governance services.Background: VMO organizations are becoming strategic in nature and expected to deliver the full...
-
Swat Application Support Analyst
hace 1 semana
Monterrey, Nuevo León, México BlackLine Systems A tiempo completoGet to Know Us:It's fun to work in a company where people truly believe in what they're doingSince being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and...
-
Corporate Security Analyst
hace 1 semana
Monterrey, Nuevo León, México ZF Group A tiempo completoReq ID 68413 | MSSC Monterrey 2, Mexico, Eurofren Investment, S. de R.L. de C.V. Corporate Security Analyst (CSA) is responsible for analysing, operating, and maintaining corporate security processes in Mexico. The Analyst has an advanced understanding and applies professional concepts to all corporate security requirements. Responsibilities: Support ISMS...
-
Corporate Security Analyst
hace 2 semanas
Monterrey, Nuevo León, México ZF Group A tiempo completoReq ID 68413 | MSSC Monterrey 2, Mexico, Eurofren Investment, S. de R.L. de C.V. Corporate Security Analyst (CSA) is responsible for analysing, operating, and maintaining corporate security processes in Mexico. The Analyst has an advanced understanding and applies professional concepts to all corporate security requirements. Responsibilities: Support ISMS...
-
Digital Analyst Business Analyst
hace 1 semana
Monterrey, Nuevo León, México DEINTEC A tiempo completoDEINTEC es una respetada empresa de consultoría 100% Mexicana, especializada en Tecnología Informática. El 80% de nuestros clientes forma parte del Fortune 500 y te invitamos a que te integres a nuestro equipo de trabajo.Digital Analyst | Business Analyst SKILL Communication|Office 365|Project Manager Officer (PMO)|Power Bi Developer| SR Escolaridad:...
-
Junior Financial Analyst
hace 1 semana
Monterrey, Nuevo León, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
SAP Application Support Analyst
hace 1 semana
Monterrey, Nuevo León, México MAHLE A tiempo completoIn 2021, MAHLE with its more than 71,000 employees, generated sales of around EUR 11 billion and with its 160 locations, including 12 large research and development centers, is represented in more than 30 countries. Come join our team at MAHLE #StrongerTogether The SAP Cross Application Analyst will play an important role in ensuring smooth day to day...
-
Ipc Analyst
hace 1 semana
Monterrey, Nuevo León, México Neoris A tiempo completoIPC Analyst:Date:Jul 27, 2023Location: MONTERREY, MXCompany:NEORISWe are NEORIS **As a digital accelerator we help companies step into the future Currently we are looking for a IPC Analyst.INTRODUCTION: Assure the Operative Management delivery for the Incident, Problem and Change Management processes Desing and assure the continuos improvement for IPC...