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Support Analyst
hace 1 semana
Capital Empresarial Horizonte Empresa Mexicanaespecialista en Recursos Humanos y Tecnologíasde la Información Solicita:
Support Analyst
Para laborar en CDMX o GDL o QRO o MTY
Perfil
Escolaridad: Ingeniería en Sistemas, Informática o afín.
Experiencia: Mínima de 4 años
Inglés: Inglés conversacional fluido indispensable
Lugar a laborar: CDMX o GDL o QRO o MTY
EsquemaHibrido (1 día de asistencia y el resto de la semana en home office)
· Investigar y diagnosticar problemastécnicos/funcionales (L2, L3) relacionados con aplicaciones, marcos ycomponentes de infraestructura.
· Proporcionar soporte técnico rápido y eficaz,garantizando una resolución oportuna.
· Depurar código, analizar registros y realizaranálisis de causa raíz para identificar las causas subyacentes de problemas,errores, cuellos de botella y problemas de compatibilidad.
· Escalar problemas complejos o críticos a losequipos apropiados y colaborar con ellos para acelerar la resolución ygarantizar una comunicación efectiva con las partes interesadas.
· Documentar procedimientos de solución deproblemas, soluciones y mejores prácticas.
· Asistir en la implementación de parches,revisiones y actualizaciones para aplicaciones .NET y componentes deinfraestructura.
· Monitorear el estado del sistema, las métricasde rendimiento y los registros de errores utilizando herramientas de monitoreoe implementar medidas proactivas para identificar y mitigar problemaspotenciales.
· Contribuir a iniciativas de mejora continua deprocesos, implementando mejores prácticas para la mejora continua.
· Conjunto de habilidades: Angular, .NET, React,PHP, SQL Server
· Inglés conversacional fluido indispensable.
Ofrecemos
Sueldo de hasta $45,000 pesos brutos mensuales de acuerdo con experiencia(negociables)
Esquema 100% nomina + Prestaciones de Ley (12 días de vacaciones iniciales + 2por cada año) y Superiores (SGMM Familiar + Seguro de Vida 1 millón + Vales dedespensa mensuales + 30 días de aguinaldo).
Interesados mandar su CV en inglés al correo o comunicarse con la Lic.Claudia Medina al o al Whatsapp
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