Support Analyst

hace 1 semana


Monterrey, Nuevo León, México Capital Empresarial Horizonte A tiempo completo

Capital Empresarial Horizonte Empresa Mexicanaespecialista en Recursos Humanos y Tecnologíasde la Información Solicita:

Support Analyst
Para laborar en CDMX o GDL o QRO o MTY

Perfil

Escolaridad: Ingeniería en Sistemas, Informática o afín.
Experiencia: Mínima de 4 años
Inglés: Inglés conversacional fluido indispensable
Lugar a laborar: CDMX o GDL o QRO o MTY
EsquemaHibrido (1 día de asistencia y el resto de la semana en home office)

· Investigar y diagnosticar problemastécnicos/funcionales (L2, L3) relacionados con aplicaciones, marcos ycomponentes de infraestructura.

· Proporcionar soporte técnico rápido y eficaz,garantizando una resolución oportuna.

· Depurar código, analizar registros y realizaranálisis de causa raíz para identificar las causas subyacentes de problemas,errores, cuellos de botella y problemas de compatibilidad.

· Escalar problemas complejos o críticos a losequipos apropiados y colaborar con ellos para acelerar la resolución ygarantizar una comunicación efectiva con las partes interesadas.

· Documentar procedimientos de solución deproblemas, soluciones y mejores prácticas.

· Asistir en la implementación de parches,revisiones y actualizaciones para aplicaciones .NET y componentes deinfraestructura.

· Monitorear el estado del sistema, las métricasde rendimiento y los registros de errores utilizando herramientas de monitoreoe implementar medidas proactivas para identificar y mitigar problemaspotenciales.

· Contribuir a iniciativas de mejora continua deprocesos, implementando mejores prácticas para la mejora continua.

· Conjunto de habilidades: Angular, .NET, React,PHP, SQL Server

· Inglés conversacional fluido indispensable.

Ofrecemos

Sueldo de hasta $45,000 pesos brutos mensuales de acuerdo con experiencia(negociables)

Esquema 100% nomina + Prestaciones de Ley (12 días de vacaciones iniciales + 2por cada año) y Superiores (SGMM Familiar + Seguro de Vida 1 millón + Vales dedespensa mensuales + 30 días de aguinaldo).

Interesados mandar su CV en inglés al correo o comunicarse con la Lic.Claudia Medina al o al Whatsapp

#J-18808-Ljbffr
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